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    Sky HD+ Box losing internet connection

    This is a discussion on Sky HD+ Box losing internet connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, If I connect my lan cable from my router to the sky HD+ box and SR102 Router I get ...

    1. #1
      jefflad's Avatar
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      Sky HD+ Box losing internet connection

      Hi,

      If I connect my lan cable from my router to the sky HD+ box and SR102 Router I get a network connection and can access anytime. However, after a period (hard to tell how long but can vary) of time I get the Fail, Fail, no IP address error and can't access anytime.

      If I restart the router or Sky HD+ box it still doesn't connect, I need to physically unplug and plug back in the cat5.

      This box is my secondary box with anytime downstairs having no issues at all.

      I've tried static addresses and using DHCP - I get the exact same fault for either.

      The Sky HD+ box has a model number of R012.079.50.00P

      Any more info or advice please fire away.

      Thanks!
      Last edited by jefflad; 20-10-15 at 09:07 AM.


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    3. #2
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      Re: Sky HD+ Box losing internet connection

      What standby mode do you have selected (Eco, Active or None) and does selecting a different mode have any effect on network connection failure?

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      Re: Sky HD+ Box losing internet connection

      Quote Originally Posted by seawright View Post
      What standby mode do you have selected (Eco, Active or None) and does selecting a different mode have any effect on network connection failure?
      Eco but I do lose connection when I'm watching the box... watching today and seemed to lose after 20 mins then it lasted a couple of hours.

      I'm guessing the cat5 is fine based on getting a connection initially but am thinking of running a cable with extenders to see. Really struggling to pin it down though... maybe factory reset the router?

      Not sure really

    5. #4
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      Re: Sky HD+ Box losing internet connection

      If both your Sky boxes have the same capabilities you could try swapping your upstairs box with your downstairs box to check if the problem moves downstairs. If that is too much trouble or moving the boxes would cause problems such as the loss of an RF2 connection swap the Ethernet connections at your router to see if that makes any difference.

     

     

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