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    Sky broadband disconnects at night

    This is a discussion on Sky broadband disconnects at night within the Sky Broadband help forums, part of the Sky Broadband help and support category; I currently have sky fibre unlimited, between 10pm onwards the Internet drops numerous times making it impossible to surf the ...

    1. #1
      Devers102's Avatar
      Devers102 is offline Sky User Member
      Exchange: 01909
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
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      Angry Sky broadband disconnects at night

      I currently have sky fibre unlimited, between 10pm onwards the Internet drops numerous times making it impossible to surf the web or play online on ps4. I have had openreach out who have found no errors. I am using wired for the ps4 but the whole router loses connection and reboots. Any help would be brilliant. Cheers Daniel


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
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      Re: Sky broadband disconnects at night

      Not a certainty, but it is possible you are suffering from the bug in the latest Hub firmware. Has your firmware been updated? If it has updated within the last 2 or 3 weeks there is a good chance this is the problem.

      The only way to prove it either way is to download and install the Recovery Firmware for your router. Get this from here -
      Sky Help: Download the Sky router recovery tool To use it you must be in Recovery Mode, which can be done by pressing the WPS and reset buttons together at the same time as powering on the router.

      This will wipe your personal settings so you should use the Backup Settings option in the router settings to make a backup which can be easily applied.
      Last edited by Isitme; 04-10-15 at 06:20 PM.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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