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    Broadband keeps losing IP Connection erratically started this week

    This is a discussion on Broadband keeps losing IP Connection erratically started this week within the Sky Broadband help forums, part of the Sky Broadband help and support category; If it still won't come in the moderation queue I will post it below: So for about a week now ...

    1. #1
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
      Exchange: NDMAI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
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      Broadband keeps losing IP Connection erratically started this week

      If it still won't come in the moderation queue I will post it below:

      So for about a week now my internet connection keeps dropping out every couple of hours or longer.

      This is a massive pain now, and I left reporting it, in the hope it would blow over but now its causing me real issues. Basically the line goes down, Internet light turns off on the router, I have no connection and then it comes back up about 2-5mins later. Very bizarre. It started this week, or at least noticed it this week, as I game online alot and it is especially noticeable then.

      So lets start with the info you may need in helping me diagnose this problem:

      1) There is no noise on my phone line, checked by calling people. I haven't checked the line when the internet goes down
      2) See Router statistics below:

      Click image for larger version. 

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      3) See log for router below where you can see it loses IP connection every so often

      Jan 1 00:00:11 syslog: BusyBox v1.17.2
      Jan 1 00:00:24 syslog: Line 0: xDSL G.994 training
      Jan 1 00:00:39 syslog: Line 0: VDSL G.993 started
      Jan 1 00:00:52 syslog: Line 0: VDSL2 link up, Bearer 0, us=8182, ds=48125
      Jan 1 00:00:52 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Jan 1 00:01:22 syslog: Administrator login successful from IP: 192.168.0.11 .
      Jan 1 00:01:31 syslog: ptm0.1 - WAN link UP.
      Jan 1 00:01:31 syslog: Received valid DHCP lease from server. Connection UP.
      Jan 1 00:01:31 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Jan 1 00:01:31 syslog: Send out NTP request to ntp1.isp.sky.com
      Jan 1 00:01:31 syslog: Time has been set from ntp1.isp.sky.com
      Sep 19 17:28:46 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 19 17:30:06 syslog: Administrator login successful from IP: 192.168.0.11 .
      Sep 19 17:46:42 syslog: Administrator logged out from IP address 192.168.0.11 .
      Sep 19 17:56:17 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 18:23:53 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 18:51:11 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 19:26:33 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 19:33:16 syslog: Line 0: VDSL2 link down
      Sep 19 19:33:17 syslog: Clear IP addresses. IP connection DOWN.
      Sep 19 19:33:18 syslog: Line 0: xDSL G.994 training
      Sep 19 19:33:33 syslog: Line 0: VDSL G.993 started
      Sep 19 19:33:45 syslog: Line 0: VDSL2 link up, Bearer 0, us=8216, ds=47804
      Sep 19 19:33:45 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 19 19:34:19 syslog: ptm0.1 - WAN link UP.
      Sep 19 19:34:19 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 19 19:34:19 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 19 19:34:19 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 19 19:34:19 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 19 19:34:19 syslog: System time is up to date
      Sep 19 21:59:23 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 22:33:33 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 23:07:07 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 23:32:55 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 19 23:51:02 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 19 23:51:02 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 19 23:51:02 syslog: System time is up to date
      Sep 20 00:00:57 syslog: Line 0: VDSL2 link down
      Sep 20 00:00:59 syslog: Line 0: xDSL G.994 training
      Sep 20 00:00:59 syslog: Clear IP addresses. IP connection DOWN.
      Sep 20 00:01:14 syslog: Line 0: VDSL G.993 started
      Sep 20 00:01:27 syslog: Line 0: VDSL2 link up, Bearer 0, us=8100, ds=48209
      Sep 20 00:01:27 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 20 00:02:01 syslog: ptm0.1 - WAN link UP.
      Sep 20 00:02:01 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 20 00:02:01 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 20 00:02:29 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link UP 10 mbps full duplex
      Sep 20 00:02:36 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link DOWN.
      Sep 20 00:02:37 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link UP 10 mbps full duplex
      Sep 20 00:02:43 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link DOWN.
      Sep 20 00:02:45 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link UP 100 mbps full duplex
      Sep 20 00:03:00 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link DOWN.
      Sep 20 00:03:02 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link UP 100 mbps full duplex
      Sep 20 00:03:18 syslog: Administrator logged out from IP address 192.168.0.11 .
      Sep 20 00:31:56 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 00:58:20 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 01:19:54 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link DOWN.
      Sep 20 01:19:55 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link UP 10 mbps full duplex
      Sep 20 01:19:56 syslog: eth3 (Int switch port: 2) (Logical Port: 2) Link DOWN.
      Sep 20 01:32:48 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 06:32:16 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 20 06:32:16 syslog: System time is up to date
      Sep 20 06:32:50 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 07:02:14 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 07:37:36 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 08:04:36 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 08:33:52 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 20 08:33:52 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 20 08:33:52 syslog: System time is up to date
      Sep 20 08:39:03 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 09:11:16 syslog: Line 0: VDSL2 link down
      Sep 20 09:11:18 syslog: Clear IP addresses. IP connection DOWN.
      Sep 20 09:11:18 syslog: Line 0: xDSL G.994 training
      Sep 20 09:11:33 syslog: Line 0: VDSL G.993 started
      Sep 20 09:11:45 syslog: Line 0: VDSL2 link up, Bearer 0, us=8097, ds=48496
      Sep 20 09:11:45 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 20 09:12:19 syslog: ptm0.1 - WAN link UP.
      Sep 20 09:12:19 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 20 09:12:19 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 20 09:47:19 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 10:17:18 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 10:43:06 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 10:43:06 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 20 17:07:44 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 20 17:07:45 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 20 17:07:45 syslog: System time is up to date
      Sep 20 17:35:19 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 17:36:16 syslog: Line 0: VDSL2 link down
      Sep 20 17:36:18 syslog: Clear IP addresses. IP connection DOWN.
      Sep 20 17:36:19 syslog: Line 0: xDSL G.994 training
      Sep 20 17:36:34 syslog: Line 0: VDSL G.993 started
      Sep 20 17:36:46 syslog: Line 0: VDSL2 link up, Bearer 0, us=8156, ds=48280
      Sep 20 17:36:46 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 20 17:37:23 syslog: ptm0.1 - WAN link UP.
      Sep 20 17:37:23 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 20 17:37:23 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 20 17:56:54 syslog: Administrator login successful from IP: 192.168.0.11 .
      Sep 20 19:28:37 syslog: Lease renewed 3600 ip 151.225.59.203
      Sep 20 19:28:37 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 20 19:28:37 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 20 19:28:37 syslog: System time is up to date
      Sep 20 19:38:25 syslog: Line 0: VDSL2 link down
      Sep 20 19:38:27 syslog: Line 0: xDSL G.994 training
      Sep 20 19:38:27 syslog: Clear IP addresses. IP connection DOWN.
      Sep 20 19:38:42 syslog: Line 0: VDSL G.993 started
      Sep 20 19:38:55 syslog: Line 0: VDSL2 link up, Bearer 0, us=8250, ds=47718
      Sep 20 19:38:55 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 20 19:39:30 syslog: ptm0.1 - WAN link UP.
      Sep 20 19:39:30 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 20 19:39:30 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 20 19:45:08 syslog: Administrator login successful from IP: 192.168.0.11 .
      Sep 20 21:36:55 syslog: Line 0: VDSL2 link down
      Sep 20 21:36:57 syslog: Clear IP addresses. IP connection DOWN.
      Sep 20 21:36:57 syslog: Line 0: xDSL G.994 training
      Sep 20 21:37:12 syslog: Line 0: VDSL G.993 started
      Sep 20 21:37:24 syslog: Line 0: VDSL2 link up, Bearer 0, us=8194, ds=47347
      Sep 20 21:37:24 syslog: Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
      Sep 20 21:37:57 syslog: ptm0.1 - WAN link UP.
      Sep 20 21:37:57 syslog: Received valid DHCP lease from server. Connection UP.
      Sep 20 21:37:57 syslog: Connection Up. SNO/MAC/IP/SWVER: [A500137C002353/7C4CA58A4D70/151.225.59.203/2.88.1086.R]
      Sep 20 21:37:57 syslog: Send out NTP request to ntp1.isp.sky.com
      Sep 20 21:37:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Sep 20 21:37:57 syslog: System time is up to date
      Sep 20 21:37:59 syslog: Administrator login successful from IP: 192.168.0.11 .

      4) I haven't tested the TEST SOCKET, I have had no problems with Sky Broadband since I got it a year and half ago, its been fantastic.

      Any ideas?


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    3. #2
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
      Exchange: NDMAI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky Basic
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      Broadband keeps losing IP Connection erratically started this week

      I have attached a word document explaining my problem as for some reason this forum won't let me post the whole thing here, so see the attached file.

      Lets hope this one works

      (Mods - You can edit this thread if you can copy and paste it in, but I have tried it 3 times and just won't work)

      routerforumpost.doc

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
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      Re: Broadband keeps losing IP Connection erratically started this week

      I think your post has been too long. The software only allows a maximum of 14,000 characters. I have approved you post here -
      SR102 and the unsolvable disconnection problem!

      As it is not connected to the problem posted by the original poster I will see if I can move it here.

      It now appears as the first post.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
      Exchange: NDMAI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky Basic
      Join Date
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      Re: Broadband keeps losing IP Connection erratically started this week

      Quote Originally Posted by Isitme View Post
      I think your post has been too long. The software only allows a maximum of 14,000 characters. I have approved you post here -
      SR102 and the unsolvable disconnection problem!

      As it is not connected to the problem posted by the original poster I will see if I can move it here.

      It now appears as the first post.
      Thanks alot for sorting it out
      Isitme likes this.

    6. #5
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
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      Re: Broadband keeps losing IP Connection erratically started this week

      Call SKY, I'm having the exact same issue. Their fibre team are sending out an enginner thursday - i believe the issue is the firmware.

    7. #6
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
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      Re: Broadband keeps losing IP Connection erratically started this week

      Calling Sky now it just disconnected again

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Broadband keeps losing IP Connection erratically started this week

      There seems to be a problem with the latest firmware which did not show up in the beta testing. It appears to be effecting fibre lines more than ADSL. I have been running it for several months now and have not had one reset.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
      Exchange: NDMAI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky Basic
      Join Date
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      Re: Broadband keeps losing IP Connection erratically started this week

      Quote Originally Posted by Isitme View Post
      There seems to be a problem with the latest firmware which did not show up in the beta testing. It appears to be effecting fibre lines more than ADSL. I have been running it for several months now and have not had one reset.
      Well I called SKY last night was on the phone for 1hr 15mins, moved the router into the TEST socket on the master BT panel and going to test it from there for now and then their Customer Solutions guys are going to contact me.

      I am going to test it from that test socket tonight to see if it drops at all, I will be frustrated if it doesn't as that would suggest some internal wiring issue, and nothing has changed in my house so that would be even more confusing.

      However, time will tell, will check the router logs when I get home today to see if its dropped off at all. I will update if/when I find out more

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
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      Re: Broadband keeps losing IP Connection erratically started this week

      If the experience of other users is anything to go by, it will not make any difference. The only way to stop the drop outs is to reinstall the older firmware. This is only a short term solution as it will soon upgrade again and put you back where you started.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      Lonewolfers's Avatar
      Lonewolfers is offline Sky User Member
      Exchange: NDMAI
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
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      Re: Broadband keeps losing IP Connection erratically started this week

      Hopefully sky will release a new version shortly that will resolve it then

     

     
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