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    Wireless constantly dropping on Sky Hub. DNS Issue?

    This is a discussion on Wireless constantly dropping on Sky Hub. DNS Issue? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, For a month now, I have had an issue with Sky Broadband. Wireless was constantly dropping, on very ...

    1. #1
      HighFlyerPL185's Avatar
      HighFlyerPL185 is offline Sky User Member
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      Wireless constantly dropping on Sky Hub. DNS Issue?

      Hi there,

      For a month now, I have had an issue with Sky Broadband. Wireless was constantly dropping, on very random occassions. Sometimes, I'd go without a connection after multiple restarts/resets for a day or two. Other times, I tried to upload a movie to Facebook and the connection would just drop. Reconnecting to network brought it back up. The other times, Windows told me there is a DNS issue, so I flushed the cache, registered, and even cleared the Winsock Catalog.

      Enough was enough, I contacted Sky; I had the old D-Link router for a long time; they said I have over 20,000 errors on my connection, so they sent an engineer and he gave me a Sky Hub with a new microfilter. It was ok for a few weeks, until one night the problem returned. This time it was during the night, when the internet light lit up as amber. Restarts wouldn't help, so I went to sleep, ignoring the problem. In the morning, it was fine. But for the past week, same old again, as it was before the router. I tried everything... from setting a custom Google DNS (OpenDNS too), to updating wireless card drivers.

      But once it drops (usually when downloading or uploading), it isn't coming back until you reset the router about 5-6 times. It happens while doing basic things, such as browsing internet (mainly Facebook for some reason), or using Peer-to-peer software. There's no interference, no networks on my channel (changed it too so many times).

      Here are my readouts from the router:

      Broadband Link Downstream Upstream
      Connection Speed 7006 kbps 1117 kbps
      Line Attenuation 51.5 dB 31.1 dB
      Noise Margin 6.2 dB 6.6 dB

      I tried stuff like NetLimiter but the connection only crawls to a slow 0.23kbps down and 0.11kbps up, from latest SpeedTest reading.

      I'd appreciate your help on this.


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    3. #2
      HighFlyerPL185's Avatar
      HighFlyerPL185 is offline Sky User Member
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      Re: Wireless constantly dropping on Sky Hub. DNS Issue?

      I'm still having issues with this. I can't even upload 2MB of data, because the connection just stalls, and you have to reconnect to the network. It's very frustrating.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Wireless constantly dropping on Sky Hub. DNS Issue?

      I think you are running into the insufficient upload bandwidth problem. This means you are uploading so much it strangles your connection. notice you are a P2P user and this is one of the biggest culprits, especially when allowed unrestricted upload bandwidth. Try turning this off completely for a few days and see how things go.

      Ideally moving to Fibre which has a much higher upload limits would solve your problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      HighFlyerPL185's Avatar
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      Re: Wireless constantly dropping on Sky Hub. DNS Issue?

      But for it to drop after 275KB of upload shouldn't be such a huge ask, that it stalls the connection completely? Very frustrating; the connection used to be fine; we got sent a new Sky Hub and everything.

    6. #5
      seawright's Avatar
      seawright is offline Sky User Member
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      Re: Wireless constantly dropping on Sky Hub. DNS Issue?

      Do you get the same problem when connecting to your hub using a network cable?

     

     

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