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    Help - Frequent disconnects (every 10-15mins or worse)

    This is a discussion on Help - Frequent disconnects (every 10-15mins or worse) within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm on the Mid package on the woking exchange (THWK), since Sept. Was all hunky dory up until 2-nov, but ...

    1. #1
      wibble44's Avatar
      wibble44 is offline Sky User Member
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      Help - Frequent disconnects (every 10-15mins or worse)

      I'm on the Mid package on the woking exchange (THWK), since Sept. Was all hunky dory up until 2-nov, but then disconnects
      Code:
      Tue, 2006-11-07 10:11:01 - Initialize LCP.
      Tue, 2006-11-07 10:11:01 - LCP is allowed to come up.
      Tue, 2006-11-07 10:11:04 - CHAP authentication success
      Tue, 2006-11-07 10:16:04 - LCP down.
      Tue, 2006-11-07 10:16:12 - Initialize LCP.
      Tue, 2006-11-07 10:16:12 - LCP is allowed to come up.
      Tue, 2006-11-07 10:17:12 - Initialize LCP.
      Tue, 2006-11-07 10:17:12 - LCP is allowed to come up.
      Tue, 2006-11-07 10:17:19 - CHAP authentication success
      Tue, 2006-11-07 10:18:39 - LCP down.
      Tue, 2006-11-07 10:18:50 - Initialize LCP.
      Tue, 2006-11-07 10:18:50 - LCP is allowed to come up.
      Tue, 2006-11-07 10:19:02 - CHAP authentication success
      Sky technical support say: there is a fault on the BT exchange, reported on 25th Oct, so although we don't know that it's causing your problem, we won't even look at it until that's fixed. oh, and we don't know when that will be.

      Anyone on the board have any friends/contacts within BTW who can actually check what the exchange fault actually is? and whether it could be causing this?

      or any other suggestions?
      have tried forcing the sync rate down, and also a different router. no difference.

      EDIT:
      Code:
      ADSL Link  	 	Downstream  	Upstream
      Connection Speed 	8190 kbps 	393 kbps
      Line Attenuation 	43.0 db 	26.2 db
      Noise Margin 	 	9.9 db 	 	20.5 db
      ta.
      Chris

      Woking: http://www.samknows.com/broadband/ex...php?ecode=THWK
      Last edited by wibble44; 07-11-06 at 03:26 PM. Reason: included stats


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    3. #2
      Manson's Avatar
      Manson is offline Sky User Member
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      I see you have got a nice speed running of 8MB... whats your phone line max limit? I had same problem and that was it .. too fast for my line and giving me unbeleiveable service.

      TRY and contact sky and get them cap it to your max speed .. but I am warning you.. the people who do this (T3) are elusive ...

    4. #3
      wibble44's Avatar
      wibble44 is offline Sky User Member
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      thanks. strange thing is, it's been running rock solid since September at those speeds. The usual slowdown in the evenings, but apart from that - great.

      I've tried the SNR tweak to force lower sync speeds - right down to 2Meg, but no difference. Dumb question, but would that have the same effect as Sky capping max speed?

    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Frequent and regular (typically every 15/16 mins) disconnections has often been found to be a UPnP issue with the Sky router.

      Try turning it off in the router admin pages. Then reboot the router and the PC.

      The other problem I've heard of is a poor quality lead from phone socket to router - the plug doesn't make a good connection. You could try a different one or rubber band your cable to the router to keep it from moving (sounds daft but this has been at least a couple of people's problem!).

      The snr "tweak" will have a similar effect as Sky capping you but it's not the same thing exactly. The fact that forcing a high noise margin hasn't helped suggests your problem is not noise.

    6. #5
      The Doctor's Avatar
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      indeed doesnt look like a line issue your stats are fine, but it could be alot of diffrent things.

      as suggested try upnp and also changing mtu size.

    7. #6
      Saturday's Avatar
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      @theg33k

      How could MTU size cause a connection to drop?

    8. #7
      Saturday's Avatar
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      @wibble44

      Sky said there is a fault at your exchange. That really is the most likely explanation for your problems.

    9. #8
      The Doctor's Avatar
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      It wouldnt realy effect it but the general consensus around here is to do all of these things so im going to chuck it in everywhere theres a semi relevant issue if thats oka boss lol

    10. #9
      wibble44's Avatar
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      thanks guys. uPnP is already disabled. Will try the MTU thing, just to be sure.

      @ saturday. yup, but Sky also told me that I was losing ethernet packets on the cable between the router and the phone socket (yes! I know!!) and that was the cause. They also can't say what "the fault" is on the exchange, and whether my line is actually affected as a result. Also, "the fault" was apparently reported 9 days before my problems started. And until "the fault" is cleared, NFA. If "the fault" is something daft like lack of capacity for Connect...

      EDIT: having re-read, sounds like a moan at you. not meant.


      Chris
      Last edited by wibble44; 08-11-06 at 03:12 PM.

    11. #10
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      I would put money on that this is an exchange problem, the router stats are so familiar!
      "If you are planning for a year, sow rice;
      if you are planning for a decade, plant trees;
      if you are planning for a lifetime, educate people."

     

     
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