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    ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

    This is a discussion on ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there Since I upgraded from my white SKY hub box to ASUS DSL-N66U the speed tests show that I ...

    1. #1
      FreewayCola's Avatar
      FreewayCola is offline Sky User Member
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      ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Hi there

      Since I upgraded from my white SKY hub box to ASUS DSL-N66U the speed tests show that I have really high ping of ~60ms. Also the speed tests show a lot more fluctuation than it did with old Sky Box.

      Here are the stats

      DSL Driver Version FwVer:5.4.11.31_A_TC3095 HwVer:T14.F7_0.0
      DSL Link Status up
      DSL Uptime 0 days 14 hours 5 minutes 16 seconds
      DSL Modulation ITU G.992.5(ADSL2PLUS)
      ANNEX Mode ANNEX_A
      SNR Down 5.0 dB
      SNR Up 10.5 dB
      Line Attenuation Down 23.8 dB
      Line Attenuation Up 13.4 dB
      Path Mode Interleaved
      Data Rate Down 11263 kbps
      Data Rate Up 945 kbps
      MAX Rate Down 12560 kbps
      MAX Rate Up 945 kbps
      POWER Down 19.5 dbm
      POWER Up 11.3 dbm
      CRC Down 26
      CRC Up 0


      And here's the speed tests they however between 6mbps and 10mbps DL and 0.6mbps to 0.9mbps UL.

      Is it maybe that I shouldn't be using PPPoA VC Mux?

      I've been on this connection for a week now, so I would have thought things would have been more stable by now?


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    3. #2
      gymno's Avatar
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Hello FreewayCola.
      Welcome to skyuser forum.

      Firstly, i must confess to knowing practicality nothing about third party routers.
      However, you do have some rather worrying stats there.

      With a downstream attenuation of 23.5dB one would normally expect to see:
      20Mbps on a good line.
      18Mbps on an average line.
      16Mbps on a bad line.

      Your 'max attainable' is just 12.5Mbps, with an 'actual' of 11.2Mbps.
      The upstream is at just 945Kbps too whereas around 1300Kbps (1.3Mbps) would be considered the norm.
      So something seems to be wrong somewhere.

      Also, the DSL uptime is at 14 hours & 5 minutes, which indicates a resync occurred at around 2:20am last night.
      Did you reboot or otherwise create a disconnection then?
      If not, it may be that sky's DLM (line management) software has stepped in to retrain the line.
      Last edited by gymno; 06-06-15 at 06:37 PM.

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    5. #3
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Hi i found some settings in a post from another thread here:
      Assus DSL-N66U router
      So for the multiplex setting VC-Mux is correct, as is PPPoA for encapsulation.

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      FreewayCola (07-06-15)

    7. #4
      FreewayCola's Avatar
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Thanks for the response. I never unfortunately got more than 10Mbps with the SKY Hub anyways.

      I can confirm that the DSL is reconnecting every few hours. Not really sure how I can find out what's wrong?

      Is there a way to see the DSL settings of my SKY Hub so I can try and replicate them on the ASUS?

      Am i better of connecting my Asus as a router to the SKY Hub?

      So many questions and so few answers

      - - - Updated - - -

      Thanks for the response. Not sure what extra stuff is on there unfortunately that can help. It won't allow me to set the MTU to 1500 though.

    8. #5
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      † Your telephone exchange is enabled for up to 16Mbps services. I guess that might explain part of it

    9. #6
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Quote Originally Posted by FreewayCola View Post
      † Your telephone exchange is enabled for up to 16Mbps services. I guess that might explain part of it
      Not really, that's a watch my back figure, all Sky exchanges (except those on Connect) are capable of 24Mbps, so there is something wrong with your connection. Unfortunately your low noise margin shows you are getting as much as your line can take, so it is back to basics. If you have an NTE phone socket, remove the lower faceplate and plug directly into the Test socket. Use only a filter and ADSL cable supplied by Sky, do not use a trailing phone extension. Take your stats from there and post them. You are looking for a substantial increase in speed or the Noise margin.

      To ensure it is not something to do with the Asus it would be better if you put your Hub back on line until the problem is resolved.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #7
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Alright, I opened the panel of the main socket which is actually not even attached to a wall just put in the little cabinet with the router that came with the place.

      Here are the results from the SKY hub router I have

      Router Statistics


      System Up Time: 00:15:29
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 376 272 0 13940 29330 00:00:30
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 210695 104399 0 394565 34294 00:14:57

      Broadband Link Downstream Upstream
      Connection Speed 11262 kbps 1117 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 6.8 dB 10.10 dB

    11. #8
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      which is actually not even attached to a wall just put in the little cabinet with the router that came with the place.
      Are you sure it is the master socket and not simply an extension?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    12. #9
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      I'm pretty sure it's the master socket. The entire house gets it's phone line from that socket, there's a wire coming out of the wall to it but no idea where that is connected.

    13. #10
      Isitme's Avatar
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      Re: ADSL2+ Broadband Unlimited - DSL Stats for ASUS DSL-N66U - High ping?

      Are there extension wires connected to the front plate or are they all connected to the AB terminals?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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