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    • 1 Post By janitor
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    12 months free broadband

    This is a discussion on 12 months free broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have subscribed to broadband for about 3 years now. I have multiroom and the family package. I currently pay ...

    1. #1
      Henhead's Avatar
      Henhead is offline Sky User Member
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      12 months free broadband

      I have subscribed to broadband for about 3 years now. I have multiroom and the family package. I currently pay 7.50 for broadband.

      Has anyone managed to get it free if already subscribed?

      I work for a supermarket, at the moment we have sky popup at the store asked him he said phone up and ask they can only say no!

      Any tips to get them to say yes lol!! Sky should be loyal to existing customers (16+ years) as well as new!!


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    3. #2
      wizard200's Avatar
      wizard200 is offline Sky User Member
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      Re: 12 months free broadband

      Hello Henhead
      I am afraid that Sky do not understand Long term customers & care even
      less !! I have been with Sky for around 15 yrs & I have never received any
      sort of discount / deal of any sort !! I am afraid its all about ' New Customers,
      Sometime ago I was thinking about upgrading to fibre BB & rang Sky to see what
      type of deal was an option for me as BT offered a cheaper deal although I had no
      desire to return : the reply from Sky Bye Bye.................
      So thats the Answer!!

      Just a Thought............

    4. #3
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      Scubbie is offline Sky User Moderator
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      Re: 12 months free broadband

      In fairness, very few companies now look after long-term customers.

      I can think of many examples where some firms actually rip-off long standing customers more than the new ones than Sky have ever been accused of.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. The Following User Says Thank You to Scubbie For This Useful Post:

      wizard200 (11-01-15)

    6. #4
      wizard200's Avatar
      wizard200 is offline Sky User Member
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      Re: 12 months free broadband

      Hello henHead
      I am afraid Scubbie is quite right in her comments very few if any major
      company's are concerned about long term customers its all about ' New
      Customer' gain so if they lose a few along the way so be it !! New Customers
      look good on the Monthly Figures : I get Special Offers' every week from
      BT/TT/VM etc...... & I have friends that make a habit of changing suppliers
      every year !!..& always get very good deals !! but you have to manage
      payment changes / Dates etc or you end up in a mess !!

      Just a thought.............

    7. #5
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      Re: 12 months free broadband

      I spoke to sky last year as I was leaving to go to another telecoms/BB provider, due to lack of cheaper advanced line rental, and some good introductory offers else where, Sky were no longer competitive, when I ponted this.out they offered me a further year of free BB which bought them in line with the offer I was considering, so I have stayed, other offers continue to outstrip sky's standard offer, so if things remain when my present offer expires I will go else where, unless sky can convince me otherwise. I have no loyalty to any service provider it's who offers me the best deal.
      wizard200 likes this.

    8. #6
      Buffalobill's Avatar
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      Re: 12 months free broadband

      I quite agree with whats been said i got one year free when i changed to sky, i am afraid it is the worst decision i have made regarding broadband. My signal strength is way down from my last provider O2 i am so disappointed with the service. O2 were fantastic regarding customer service second to none, unfortunately since sky took over O2 broadband they have not come close, i am going to change my provider because i should be getting better service and signal strength.
      wizard200 likes this.

    9. #7
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: 12 months free broadband

      Quote Originally Posted by Buffalobill View Post
      I quite agree with whats been said i got one year free when i changed to sky, i am afraid it is the worst decision i have made regarding broadband. My signal strength is way down from my last provider O2 i am so disappointed with the service. O2 were fantastic regarding customer service second to none, unfortunately since sky took over O2 broadband they have not come close, i am going to change my provider because i should be getting better service and signal strength.
      I've addressed the speed query in the other thread that you've posted in here: Lost speed with move to SVBN

      The O2/Be support staff, who were based in Bulgaria, are now working to support the Sky Broadband Unlimited Pro and Sky Fibre Pro products.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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