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    Waiting for a letter

    This is a discussion on Waiting for a letter within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I placed my order for sk BB about 3 weeks ago and they said a letter would be with ...

    1. #1
      Dobby's Avatar
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      Exclamation Waiting for a letter

      Hi
      I placed my order for sk BB about 3 weeks ago and they said a letter would be with me within 10-15days. It has still not turned up!!
      Has anybody else had this problem with sky?
      What do you think i should do?
      Dobby


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    3. #2
      madman's Avatar
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      hmm thats odd, letter was one of the first thing that came through. i recommend ringing them up and tell them you are waiting.

    4. #3
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      Keiran2K8 is offline Skyuser Serial Spammer
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      Welcome to the site, Dobby!

      Best bet is to ring! Might be a problem with your order?

    5. #4
      Alan b's Avatar
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      I would definitely give them a ring as my letter telling me my activation date did not arrive until after I was actually activated. My router was also delayed so if you phone them they might be able to check and see what is happeneing. Remember to use the free phone number.

    6. #5
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      Ring up.If you rang back then,you still needed to wait for a PAK code but as of last week,that's no longer required in most cases.

    7. #6
      Dobby's Avatar
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      Quote Originally Posted by Alan b View Post
      Remember to use the free phone number.
      can anybody tell me the phone number for them that is free, because i am guessing i could be on the phone for a long time

    8. #7
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      0800 051 2595

    9. #8
      Dobby's Avatar
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      Thank you, i shall call them on monday, as i am guessing there will be nobody there tommorw

    10. #9
      Alan b's Avatar
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      There should be somewhere there on a Sunday because I have phoned them up before, infact they are probably there right now.

    11. #10
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      They are there I've already spoken to them - call them today!
      "If you are planning for a year, sow rice;
      if you are planning for a decade, plant trees;
      if you are planning for a lifetime, educate people."

     

     

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