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    Have tier 3 actually soved anyones problems?

    This is a discussion on Have tier 3 actually soved anyones problems? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just wondering. They called me last Wedesday to tell me my problems had been rectified. When I went online, the ...

    1. #1
      thewarden's Avatar
      thewarden is offline Sky User Member
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      Have tier 3 actually soved anyones problems?

      Just wondering.

      They called me last Wedesday to tell me my problems had been rectified.

      When I went online, the service was still rubbish.

      I called them the next day and was told that because my issue had been 'rectified' I would have to wait another 5 days; that is now 8 days ago with still no contact from them.

      With an activation date of 28th Sep and still no solid connection, Im just looking for someone now to tell me it'll be alright and that tier 3 really know what they're doing.


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    3. #2
      The Doctor's Avatar
      The Doctor is offline Skyuser Member
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      trust me mate tier3 know what there doing, give tech support and call and make sure that your ticket is not closed.

      if it is still open get them to escalate it.

    4. #3
      Cyrus's Avatar
      Cyrus is offline Sky User Member
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      Tier 3 do know what they are doing, however, they get dramatically let down by system processes and other departments helping cross a few wires here & there. Consider that the uptake of this for Sky and the volume of new subscriber's would make any make organisation creak.

      Don't forget, BT have a major part to play in all this too!
      "If you are planning for a year, sow rice;
      if you are planning for a decade, plant trees;
      if you are planning for a lifetime, educate people."

    5. #4
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      nheather is offline Sky User Member
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      The lady from Tier 3 who contacted me worked for EasyNet (not Sky).

      Her commitment and dedication to resolve the problem was excellent - even better than I had experienced with my previous ISP (Nildram).

      I get the impression the front line are Sky and are rather hopeless and a bit of a pain to get through.

      Cheers,

      Nigel

    6. #5
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
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      I am still waiting for them to call me , I remind them by email every week and get a reply by email apologizing and saying that they will escalate the call. This has now been going on for a month ( on sunday it will be the third week waiting for t3 support )
      regards
      dave

     

     

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