Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Sudden Drop in speed and Sky & BT cant help

    This is a discussion on Sudden Drop in speed and Sky & BT cant help within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have the "Connect" service through Sky and up until six weeks ago I was connecting at 7.1meg during the ...

    1. #1
      davethebb's Avatar
      davethebb is offline Sky User Member
      Exchange: 01233
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Feb 2008
      Location
      Pluckley
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sudden Drop in speed and Sky & BT cant help

      I have the "Connect" service through Sky and up until six weeks ago I was connecting at 7.1meg during the day and this would drop at peak times to 2.8/4.0meg. However my speed has suddenly drop to 2.5 during the day and anything from 0.15 to 2meg at peak times. BT have been out and checked the line and they say nothing is wrong. Sky have replaced the router and initiated DLM which is now complete but the line is the same. Sky moved me from "fast past" to "interleave" but no change. Sky have basically said that it is down to traffic management and there is nothing they can do - they have said that they are updating the traffic management to limit customers but i am not one of them and they don't know if i will be. Is this the end of the road e.g. if I move to say Plus net would i still suffer from this?


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      Connect is the worst package Sky offer for 2 main reasons. First it is subject to heavy throttling by both BT and Sky. Second it is expensive for an up to 8Mb bandwidth limited product. You will almost certainly get a better deal with Plusnet who have a close relationship with BT and I believe are able to offer BT's 21CN product where it is available.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      If you are able to order Fibre you could have Sky Fibre Unlimited which should be a lot better.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
      davethebb's Avatar
      davethebb is offline Sky User Member
      Exchange: 01233
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Feb 2008
      Location
      Pluckley
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      Hi Unfortunately we are in an area that does not have fiber and our exchange is not LLU and I believe only has 20CN equipment in. Therefore would Plusnet or even BT be able to give a better service with lower Traffic management?

    6. #5
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      PlusNet are the preferable service out of those two, but why not check to see what is happening first...


      Fibre news: Where and when - Superfast Fibre Broadband

      What is available in your exchange (LLU, etc.): https://www.samknows.com/broadband/exchange_search

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      davethebb's Avatar
      davethebb is offline Sky User Member
      Exchange: 01233
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Feb 2008
      Location
      Pluckley
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      Thanks Scubbie, Yes I'm aware of Fiber in the our exchange but our cabinet is the only one that is not being upgraded just our luck..... I will try PN I think.

    8. #7
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Sudden Drop in speed and Sky & BT cant help

      Yikes! Sorry about that.

      Another option would be to take a look at your County Council's website then. See what they say about BDUK and completing the Fibre coverage in your county. This might be a few years away, so the switch is probably the best option for now.

      Sky haven't installed any of their kit in new exchanges for some time now so I can't see them doing so where you are. Had fibre been available, SFU is priced at 20 per month, but there are often introductory offers available even for upgrades.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION