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    LCP is down. LCP is up. LCP is down again, GRRR!!!

    This is a discussion on LCP is down. LCP is up. LCP is down again, GRRR!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; !!!!I think i'm fixed!!!!!! Sky never called me back so I rang them again last night and found out that ...

    1. #21
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      vin
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      !!!!I think i'm fixed!!!!!!

      Sky never called me back so I rang them again last night and found out that the call was closed. I told the non english speaking analyst to open a new call and put me straight through to T3 which was difficult as he ignored everything I said.

      After 30 minutes I spoke to a T3 guy who seemed to know what he doing.
      I explained the problem and that I was on the router looking at the connection page (he didn't seem to mind this) see "LCP IS ALLOWED TO COME UP"

      After trying a few things (for 30 mins) he noticed that the auth server had 2 snail sessions against my login (mac address). As soon as he cleared these it connected and appeared to be more stable.
      I'll check it tonight


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    3. #22
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      then again maybe not.

      The adsl line stays up but the the line drops (authentication) ever few minutes.

      I've told them to fix it by Monday or i'm off.

      I took me 1 hour to request my MAC code.

    4. #23
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      right i spoke to them (kept getting routed to an indian woman each time i called) got through to the uk call centre who transfered me to support in the uk, the guy i spoke to said it was routine maintenance scheduled for tuesday and wedensday and i should have no more problems if i do to call back......so far not a single problem

    5. #24
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      Mine was still the same last night. They've got 3 days to fix it.

      I'm waiting for a 'priority' call back from T3.

    6. #25
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      Getting the same inter-continental run around with semi-literates.... had a great service for first 4 or 5 days then bang! nothing since Tuesday. Had BT out (off my own bat) - clean bill of health in-house & at the exchange.

      This is Sky's issue to resolve & I'm well p1ssed off.... does anyone have a direct number for T3 support????

    7. #26
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      No direct number but if you call tech sup after 10pm and ask to be put through you've got a good chance of getting through within 30 minutes. Use the freephone number (0800 051 2595)

    8. #27
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      iv havnt been online with sky for over a month now and its taking the p***. im waiting for tiscali to clear the marker put on my line and they still havent done that.

    9. #28
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      Re: LCP is down. LCP is up. LCP is down again, GRRR!!!

      I'm going back to BT. Just signed up online. Should take 7 days.

      I've been waiting for a priority callback from t3 for about a week now and several emails have been sent to them from tech sup.

      Spoken to Customer services and they can't do anything except send the same emails.

      USELESS

     

     
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