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    Slow page loading times

    This is a discussion on Slow page loading times within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have found very erratic loading times with Sky portal. I fact tonight I can`t even get in. Not that ...

    1. #61
      Sputnick's Avatar
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      Slow login on Sky portal

      I have found very erratic loading times with Sky portal.
      I fact tonight I can`t even get in.
      Not that it bothers me a great deal as I use Google instead, but it would be nice to be able to get a good service.
      Wouldn`t it be nice if we could have an interactve help line with Sky.
      When I first change ISP it took five weeks to get activated and many hours on the 0870 nos. and found that the staff didn`t know the basics of computer internet connections.
      Hopefully it will improve but if you can`t find anyone to talk effectively whats the point.
      Eventually I wrote to the Chairman of BSkyb and got a 20 credit on my account.


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    3. #62
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      Front page not loading

      I have not been able to login to Sky page all week althought using Google there is no problem.
      I spoke to Sky technical support who told me there was a problem and they had not got a time scale for the fix.
      Why they can`t send e mails telling customers there is a problem or put a message on the Sky broadband page is beyond belief.
      Bryan

    4. #63
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      Not all the time, but i do get slow page responses

      90.197.***.**
      Connect
      Inverness

    5. #64
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      slow speeds

      my connection began to slow down on Monday - I thought is was because I was online in the evening.

      now it is almost unusable - web pages grinding to a standstill, fainding it very difficult to log out of various sites including the bank and yahoo mail.

      could not navigate this site earlier, and the other day it failed to come up at all.

      have checked router speed and that says i have a 8.mg download and 397 uploads - if this is 8 mg then I dread to think what 2mg would have been like.

      if I right click on the connection icon it says I have connected at 100.00 Mbps, for a non techie how does that equate to the 8.mg I was expecting.

      I on the mid package, at marlow exchange - 90.192

      I have tried both IE and Firefox with little difference

    6. #65
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      if I right click on the connection icon it says I have connected at 100.00 Mbps, for a non techie how does that equate to the 8.mg I was expecting.
      That doesn't thats the speed that your network card / PC and talk to the router at. The up to 8mb is the speed that your router can talk to the internet at.




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    7. #66
      Sputnick's Avatar
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      Sky portal login failure

      I have received a reply from Sky tech by e mail stating that they have an ongoing problem that they are working on. I still don`t know why they can`t post a problem with their site or e mail their customers.
      Bryan

    8. #67
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      im having the same problem

    9. #68
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      Re: Slow page loading times

      90.192. is mine

    10. #69
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      Re: Slow page loading times

      just how bad is this situation
      i'm getting regular time outs on all websites round the clock
      maximum download speed i have ever been able to get out of it is 0.02kbps
      can the network really be this over subscribed?
      current ip
      90.198.251.179

    11. #70
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      Re: Slow page loading times

      dynamic ip's peoples, sky bought a nice small pool, why go static when you can all share a pool. Anyway as its a new range only live since the summer, secure servers dont know the range, it will take up to 6 months for new bought ip's to be added by all the network administrators of all the big networks to allow this range. You guys are the beta testers, and you pay for it lol.

     

     
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