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    Slow page loading times

    This is a discussion on Slow page loading times within the Sky Broadband help forums, part of the Sky Broadband help and support category; Smart, I'll sod off over there then....

    1. #221
      Shooty*'s Avatar
      Shooty* is offline Sky User Member
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      Re: Slow page loading times

      Smart, I'll sod off over there then.


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    3. #222
      Harvey15's Avatar
      Harvey15 is offline Sky User Member
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      Re: Slow page loading times

      Hope people are still replying on this. We use a Sky Sagem router, wireless. Lately it has been purgatory waiting for websites to open. Some days it is fine, some days impossible. Yesterday it was so bad I hooked up my laptop directly to the router using an ethernet cable and suddenly I was able to open websites again. I unplugged the cable and the problem continued. The icons are showing a great connection and good download speeds but the reality is totally different. The info you seem to need is as follows:

      Router Status - 1.9Sky
      IP Address - 90.220.89
      Package - Broadband Mid
      Exchange - Morpeth

      Any ideas? Any other info I need to find that would help?

    4. #223
      Statto's Avatar
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      Re: Slow page loading times

      Been receiving slow loading myself, only started happening over the past week or so.

      Router: Netgear DG834GT
      IP: 90.207.11.*
      Package: Connect
      Exchange: Barrow-in-Furness

    5. #224
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow page loading times

      @Harvey15 and Statto

      To be honest you would be better posting in the Help Section including your stats. This 'Slow Loading' ran its course some time ago. Most cases now are down to individual settings and not exchange problems as they were a few years ago.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #225
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      Re: Slow page loading times

      Exchange:Hampstead London
      Broadband Sky max
      Router: Sky Sagem
      Sky TV

      I am a Sky TV customer who has just installed my Sky max BB and it is far too slow as I live virtually next door to the exchange.

      Download speed 4095 upload 510

      What should I do?

    7. #226
      Donaldson2121's Avatar
      Donaldson2121 is offline Sky User Member
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      Re: Slow page loading times

      Quote Originally Posted by Anniel34 View Post
      Exchange:Hampstead London
      Broadband Sky max
      Router: Sky Sagem
      Sky TV

      I am a Sky TV customer who has just installed my Sky max BB and it is far too slow as I live virtually next door to the exchange.

      Download speed 4095 upload 510

      What should I do?
      if its only just gone active you will probably be on DLM for around 10 days whilst it tests your line to see what it can handle. Max customers start on 4Mb and DLM works its way up. If you post your router stats in a new thread we'll know more.

    8. #227
      Isitme's Avatar
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      Re: Slow page loading times

      You should have been advised by letter that your line would be training for 10 days, with further instructions not to switch the router off during this period. Switching off will disrupt the training process.

      Post your stats from your normal position and if you have phone extensions, from the Test socket, link below. We can then give you an idea of what your line can deliver. If you are very close to the exchange you should get 20Mb down 1.3Mb up when your line finishes training.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #228
      kimera's Avatar
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      Re: Slow page loading times



      Been like this for two days now.

      Exchange:Mosborough
      Broadband Sky mid
      Router: Netgear DG834GT
      IP: 90.200.77.xxx


      hmmm,

      Switch to 02 i think

      Two months free, 7 a month and 50 returned through a cashback site.
      Last edited by kimera; 06-07-09 at 05:38 PM.

    10. #229
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      Re: Slow page loading times

      Post your router stats because if it is a line fault it won't matter who you go with.

    11. #230
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      Re: Slow page loading times

      There has been an appreciable slowing down when connecting opening my browser and therefore did a speed check on Sky User: (Mid band user 5.00 a month)
      Download 1824 Upload 208
      Average supposed to be according to Sky User
      Upload 3756
      Download 304

      Who can I contact at Sky in order that this can be investigated?

     

     
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