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    Broadband Dropping Out

    This is a discussion on Broadband Dropping Out within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Whilst my Sky broadband is fine, my Grandad suffers from frequent drop outs when he is using his ...

    1. #1
      dan_taylor's Avatar
      dan_taylor is offline Sky User Member
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      Broadband Dropping Out

      Hi all,

      Whilst my Sky broadband is fine, my Grandad suffers from frequent drop outs when he is using his laptop.

      This is solved by a reboot of the router.

      It's a Sky SR102 router.

      I've changed the wireless channel from auto to channel 06 and also turned UPnP off. This seems to have helped a little.

      I have a feeling that it may be something to do with the noise margins. Both downstream and upstream seem very low.

      I've pasted the stats as of now, 16:57, 10/08/2014.

      Broadband Link Downstream Upstream
      Connection Speed 14268 kbps 1252 kbps
      Line Attenuation 34.5 dB 21.3 dB
      Noise Margin 3.3 dB 4.4 dB

      Can anyone offer any advice to rectify the issue, so the connection is more stable for him.

      Thanks in advance!


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    3. #2
      dan_taylor's Avatar
      dan_taylor is offline Sky User Member
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      Re: Broadband Dropping Out

      Update: I've just ran a speed test on speedtest.net, and the download speeds here are 12.10 Mbps.

      Not sure if this helps, I think perhaps the line is not stable enough for this speed.

      Thanks again!

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Broadband Dropping Out

      Although the noise margins are low, they are acceptable or DLM would not have set them. If the laptop is dropping the wireless connection its more likely to be a wireless problem. Best thing to do is download Inssider from the link below and use it to find the quietest channel in the area. If all the channels are busy, then channel 13 is often a good bet.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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    6. #4
      dan_taylor's Avatar
      dan_taylor is offline Sky User Member
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      Re: Broadband Dropping Out

      Thanks Isitme! I'll give InSSIDer a try when I'm next round there.

      Just a hint, though, the link in your signature for InSSIDer is no longer working!

    7. #5
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      Re: Broadband Dropping Out

      Channel 6 is usually the most congested as most basic routers seem to default to this for some reason.

    8. #6
      Isitme's Avatar
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      Re: Broadband Dropping Out

      Quote Originally Posted by dan_taylor View Post
      Thanks Isitme! I'll give InSSIDer a try when I'm next round there.

      Just a hint, though, the link in your signature for InSSIDer is no longer working!
      Link fixed.

      Not only is channel 6 the most popular, channel 7 which overlaps it, is the default channel for older BT Hubs, many of which are still in use.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #7
      dan_taylor's Avatar
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      Re: Broadband Dropping Out

      Hi all,

      Thanks for your help so far!

      I've installed InSSIDer and now changed the channel to 01, it turns out that all the other networks around here use channel 06.

      I'll report back in a few days to see if there's any change.

      The problem is worst at around 4PM in the evening, which makes me question whether changing the channel will make any difference...

    10. #8
      Scubbie's Avatar
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      Re: Broadband Dropping Out

      Is it possible that there might be something that a neighbour is using at that time, such as a Microwave Oven or a DECT telephone which uses the same frequency?

      Both affect the 2.4GHz frequencies.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Broadband Dropping Out

      The problem is worst at around 4PM in the evening, which makes me question whether changing the channel will make any difference...
      Check Inssider when the problem is at its worst. It is possible some networks are just switching on at that time (schools out?) and may be on the channel you are set to. Unfortunately the 2.4 band is heavily congested not only by routers, but by phones, baby monitors, etc.. Your best bet may be to buy a 5ghz router to take you out of the 2.4 bandwidth all together.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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