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    Loss of internet and email connection

    This is a discussion on Loss of internet and email connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been using Sky Broadband successfully for a few weeks however over the last few days i cannot get ...

    1. #1
      Mr Smurf's Avatar
      Mr Smurf is offline Sky User Member
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      Angry Loss of internet and email connection

      I have been using Sky Broadband successfully for a few weeks however over the last few days i cannot get onto the internet and I also can't download my emails as I get error messages. When i open explorer it just comes up with the usual website cannot be found message.

      I haven't knowlingly altered anything and the connection between my router and wireless adaptor seems fine. Are there any other settings I need to check?


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    3. #2
      StevieBoy's Avatar
      StevieBoy is offline Sky User Member
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      I know it may sound obvious Smurf but I don't know where you are in terms of understanding the wonderful (?) world of PC's.

      Have you tried rebooting your router, in other words turning it off for 3-5 mins and then reboot your hard drive as well?I've lost my internet and e-mail connections on a couple of occasions and this sytem hasn't failed me yet.Good luck!

     

     

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