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    Horrible speed for years, now cutting out constantly

    This is a discussion on Horrible speed for years, now cutting out constantly within the Sky Broadband help forums, part of the Sky Broadband help and support category; Very unhappy Sky customer, Recieving Unlimited broadband but it's anything but! We've been loyal Sky Customers for years but we're ...

    1. #1
      Molfino's Avatar
      Molfino is offline Sky User Member
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      Horrible speed for years, now cutting out constantly

      Very unhappy Sky customer, Recieving Unlimited broadband but it's anything but! We've been loyal Sky Customers for years but we're at the end of our terror now and 90% sure a move to Talk Talk or other is the only satisfactory option.

      We seem to always be on the phone fighting with Sky who's only answer is to send someone out to then tell us it's fine, but it's far from fine. Been paying for speeds at a fraction of what we're promised, and now i see that people on lower broadband packages are getting a faster more reliable service just haunts me.



      ADSL Link Downstream Upstream
      Connection Speed 3442 kbps 1217 kbps
      Line Attenuation 49.5 db 29.1 db
      Noise Margin 6.2 db 3.6 db

      For years we've hobbled through, but now it's getting even slower and cutting out more than twice an hour, it can be very irritating when trying to do applications and college work that requires a stable connection.

      Considering we could be paying over half the price for 8x the speed elsewhere, i don;t see any reason to stay with Sky, especially now with the TV On Demand dependent on the router, the TV is running on slow speeds and buffering every 10 minutes.

      The router set-up is just as sky wants it, and the Micro-Filters have been changed several times but nothing seems to work, any last advice would be much appreciated as a last resort before cancellation.

      Thanks in advance.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Horrible speed for years, now cutting out constantly

      I assume you have tried the router directly connected to the Test socket using only the filter and ADSL cable supplied by Sky? Remember you will not see an increase in speed, what you are looking for is an increase in the noise margins.

      Considering we could be paying over half the price for 8x the speed elsewhere,
      If you can, you would be best going, as even if your line performs at 100% you are only going to get 6. maybe 7 Mb on ADSL.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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