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    New Install, please help me get best speed

    This is a discussion on New Install, please help me get best speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've just had sky broadband installed. I got a black router. Have connected it to the phone line and ...

    1. #1
      justinj's Avatar
      justinj is offline Sky User Member
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      New Install, please help me get best speed

      Hi,

      I've just had sky broadband installed.
      I got a black router.
      Have connected it to the phone line and it's giving me a current speed of around 3.5mb.
      That is less that what Sky originally said.

      I understand that over the next couple of weeks the speed should slowly increase and that I should make sure not to turn off or disconnect the router in this time.

      Is there any way to estimate the speed it should be at within two weeks?
      Router stats are posted below.

      Thanks in advance for anyones help.

      Router Statistics


      System Up Time: 00:57:52
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 47692 52620 0 13441 75888 00:57:04
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 81896 66722 0 414444 28348 00:57:31

      Broadband Link Downstream Upstream
      Connection Speed 4088 kbps 798 kbps
      Line Attenuation 39.5 dB 24.4 dB
      Noise Margin 6.9 dB 16.16 dB


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: New Install, please help me get best speed

      As you say you are at the start speed of 4mb/800kb, however ther appears to be something wrong with you connection. Your present downstream noise margin is far too low. This suggests there is something interfering and causing noise on your line. I would advise you plug the router only into the Test socket, using only a filter and the cable supplied by Sky. Take and post your stats from there.
      How to test your ADSL in the Master Test Socket

      With your attenuation you should expect something between 10 and 12 Mb.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      justinj's Avatar
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      Re: New Install, please help me get best speed

      Ok I've done that and here are my results

      Router Statistics


      System Up Time: 00:57:52
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 47692 52620 0 13441 75888 00:57:04
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 81896 66722 0 414444 28348 00:57:31

      Broadband Link Downstream Upstream
      Connection Speed 4088 kbps 798 kbps
      Line Attenuation 39.5 dB 24.4 dB
      Noise Margin 6.9 dB 16.16 dB

      - - - Updated - - -

      Do I need to restart my router?

      - - - Updated - - -

      apologies they were the old results

      Router Statistics


      System Up Time: 01:38:04
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 4390 4257 0 9336 6651 00:08:01
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 126786 104971 0 374071 24803 01:37:43

      Broadband Link Downstream Upstream
      Connection Speed 4088 kbps 798 kbps
      Line Attenuation 39.5 dB 24.5 dB
      Noise Margin 7.8 dB 16.16 dB

      Poll Interval:


      Seconds (at least 3s):

    5. #4
      Isitme's Avatar
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      Re: New Install, please help me get best speed

      Sorry, that is the exactly the same stats as you posted before, so it tells us nothing. You should not need to restart your router, but the WAN uptime should change if you unplug the router and plug it in again..

      There is a slight improvement in your noise margin but not much. If you can leave it in the test socket and let DLM do its thing for the time being. If it does not bring you up to the possible speed, then you can get on to Sky. It is pointless speaking to them before that, as they will just tell you that you must wait till DLM completes.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      justinj's Avatar
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      Re: New Install, please help me get best speed

      Thanks for your help.

    7. #6
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      Re: New Install, please help me get best speed

      I myself have just gone back to sky and was only getting about 3meg when they said I should get 11-18 rang sky and they said for a period of 10 days they slowly increase your speed and check then add a bit more I checked this morning and after a week im already upto 11 meg


      Sent from my iPhone using Tapatalk

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: New Install, please help me get best speed

      Quote Originally Posted by Finchmeister View Post
      I myself have just gone back to sky and was only getting about 3meg when they said I should get 11-18 rang sky and they said for a period of 10 days they slowly increase your speed and check then add a bit more I checked this morning and after a week im already upto 11 meg
      I think you will find you had quite a high noise margin when your speed was low. The OP does not have a very high margin, so a substantial increase is unlikely. Turning up the power would seem to be the only option and this will only work up to a point.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      justinj's Avatar
      justinj is offline Sky User Member
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      Re: New Install, please help me get best speed

      So here is my latest stats.
      its been about this speed for the last few days now so I'm guessing this is the best I'll get.
      i take it there is nothing else I can do to get higher speed?

      - - - Updated - - -

      Here it is
      Attached Thumbnails Attached Thumbnails New Install, please help me get best speed-image.jpg  

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: New Install, please help me get best speed

      If you are still in the Test socket, I don't think so, in fact you may find the speed drops a bit. Your noise margins are very low and any noise on the line could cause a drop out, and resync at a lower speed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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