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    Sky hub won't recognise Sky box???

    This is a discussion on Sky hub won't recognise Sky box??? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello first post, but unfortunately is asking for help This is an odd one (although probably not for someone who ...

    1. #1
      BLU's Avatar
      BLU
      BLU is offline Sky User Member
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      Sky hub won't recognise Sky box???

      Hello first post, but unfortunately is asking for help
      This is an odd one (although probably not for someone who knows what they're doing ) My Sky box has always been connected to my Sky hub via an ethernet cable. I used the Sky+ app on my phone to control it for about 6 months.
      One day the App stopped working, telling me there were no Sky boxes on the network.... I then noticed the Sky+ light on the Sky hub had gone off. Odd thing is I can still access all the on-demand services on the sky box so it must be connected.
      When I go into the router settings to see what is connected the Sky box is showing up as UNKNOWN??? I've re-booted the router and updated the Sky box and checked and changed the cable but still its not being recognised.

      Any ideas??


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    3. #2
      DavidJFirman's Avatar
      DavidJFirman is offline Sky User Member
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      Re: Sky hub won't recognise Sky box???

      I know you might have done this but.....
      1. Power off both boxes
      2. Power on the Sky Hub, wait for a minute or so AFTER you get the BB connection back
      3. Power on the Sky+ box

      Hopefully this should get you reconnected.

      - - - Updated - - -

      Quote Originally Posted by DavidJFirman View Post
      I know you might have done this but.....
      1. Power off both boxes
      2. Power on the Sky Hub, wait for a minute or so AFTER you get the BB connection back
      3. Power on the Sky+ box

      Hopefully this should get you reconnected.
      Let us know how you get on!
      Sky unlimited BB - 7006 / 1317 (if it's working).
      [Previously Dialup with Prestel @1200/75; AOL @ 9600; Line One, Tiscali, ClaraNET & C&W @ 56k; then ADSL/ADSL2 from PlusNet, BT, PostOffice and O2]


    4. #3
      BLU's Avatar
      BLU
      BLU is offline Sky User Member
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      Re: Sky hub won't recognise Sky box???

      Gave that a go, didn't work


      I can still access on demand and the leds at the back of the Sky Hub where the Sky box cable is connected are lit.


      It it is still showing up as UNKNOWN and the Sky+ light on the front of the hub isn't on ??????

    5. #4
      ihailstone's Avatar
      ihailstone is offline Sky User Member
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      Re: Sky hub won't recognise Sky box???

      i had the same problem after the 3rd day of install, i found the only way to solve this was to revert router to factory default settings everything worked fine after that

     

     

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