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    Internet Dropout.

    This is a discussion on Internet Dropout. within the Sky Broadband help forums, part of the Sky Broadband help and support category; @divybc - Good luck. Please post back, I would be interested to find out the outcome. Here is another link ...

    1. #21
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      Re: Internet Dropout.

      @divybc - Good luck. Please post back, I would be interested to find out the outcome.

      Here is another link which has helped me in the past; hope it helps. RobertoS Home


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    3. #22
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      Re: Internet Dropout.

      Quote Originally Posted by divybc View Post
      I'm hoping it's going to be solved with this filter.
      Sorry but I doubt it. Fingers crossed though. Maybe you do just have four faulty filters.

      It's a much neater solution than your current NTE5 as you will have a dedicated filtered ADSL socket and a normal socket for phone/Sky boxes i.e. you don't need plug in filters any more.

    4. #23
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      Re: Internet Dropout.

      Quote Originally Posted by Saturday View Post
      Sorry but I doubt it. Fingers crossed though. Maybe you do just have four faulty filters.

      It's a much neater solution than your current NTE5 as you will have a dedicated filtered ADSL socket and a normal socket for phone/Sky boxes i.e. you don't need plug in filters any more.
      It didn't fix it as you predicted. I'm back in the test socket now, what's weird is that when I get on the phone the SND drops straight from a steady 9.9 down to 2.2 then 1.1 then 0.0 and then eventually drops after 5-10 mins of call time. Sometimes this can last long which is weird. What does this sound like to you?

      Sky are sending out an LL14 engineer this week so I'm hoping he could fix it? What are the chances tho, my past experience with engineers is rather bad.

    5. #24
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      Re: Internet Dropout.

      Quote Originally Posted by divybc View Post
      What does this sound like to you?
      Still sounds like a line/exchange fault. Did you try another phone just in case?

      Quote Originally Posted by divybc View Post
      Sky are sending out an LL14 engineer this week so I'm hoping he could fix it? What are the chances tho, my past experience with engineers is rather bad.
      Very good I'd have thought. That's a fault investigation end-user visit. The engineer will have specialist test equipment and been well trained in DSL fault resolution.

    6. #25
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      Re: Internet Dropout.

      The LL14 engineer carries the full compliment of testing equipment so should be able to locate and fix the fault. They are a step up from the normal line engineer who is only fully trained in voice lines.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #26
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      Re: Internet Dropout.

      Quote Originally Posted by Saturday View Post
      Still sounds like a line/exchange fault. Did you try another phone just in case?


      Very good I'd have thought. That's a fault investigation end-user visit. The engineer will have specialist test equipment and been well trained in DSL fault resolution.
      I have swapped phones and it still acts up the same.

    8. #27
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      Re: Internet Dropout.

      Well you're all set then. Hopefully it will be a simple fix. Keep us updated.

    9. #28
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      Re: Internet Dropout.

      Quote Originally Posted by Saturday View Post
      Well you're all set then. Hopefully it will be a simple fix. Keep us updated.
      Will do but I'm just worrying that he wont find a fault when there obviously is. Who knows what that will result in.

    10. #29
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      Re: Internet Dropout.

      Quote Originally Posted by Saturday View Post
      Well you're all set then. Hopefully it will be a simple fix. Keep us updated.
      Just to add we had a fault back in November and a line engineer came out and found "nothing" but...... He said he would go and replace the "line" now replacing the line, what did he mean my that? And when he was doing this is it possible that it was a dud job and he just done it for quickness to get off? I wonder if this is what has caused this gradually degrading over time and now this.

      Should I tell the engineer who is coming tomorrow about the above engineer or should I just keep my mouth shut? I would like to point out that I will not give up until this is fixed which is rightly so but I'm just worried that he'll find nothing and just move on as if to say "Enjoy your fault"

      Also should I show him my router stats page when the phone is in use? Surely this will let him see that there is indeed 100000% a fault somewhere and would prompt him to fix it...

      Update:

      Just took this via RouterStats

      This is when I start an outgoing phone call and when I receive one. As you can see its dropping fairly quickly now, its very intermittent... Sometimes will hold it for 5 minutes sometimes it will act like this. There is definitely a fault on the line somewhere.

      Another one with the upstream plotted.

      As you can see the Upstream SNR will drop down low and then shoot up to like 102dB and then completely drop the connection. All this when the phone is in use.
      Last edited by divybc; 14-05-14 at 12:43 PM.

    11. #30
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      Re: Internet Dropout.

      Don't get yourself too wound up

      When engineers talk about replacing a line they generally mean they will swap to an unused pair. Depending on how many subscribers are serviced form it, a cabinet and/or exchange will usually have spare pairs available for future expansion. Whilst a diligent engineer will try to find the best pair available, sometimes there's not much choice.

      Yes, briefly explain the problem e.g. "every time I use my phone I lose my internet connection and I've noticed that this coincides with a massive drop in noise margin - I can show you my router stats if that would help. Also, the problem persists even when in the test socket and I've changed filters, router and phone with no success". So, you've told the engineer the effect and the measures you've taken. Leave him/her to find the cause.

      I suspect it will turn out to be a very simple line/exchange problem and easily fixed. If not, keep your temper and get back to Sky. They will get it sorted for you.

     

     
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