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    Dropouts

    This is a discussion on Dropouts within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I know this subject has been covered many times but I am fed up with being fobbed off, my ...

    1. #1
      Sapper's Avatar
      Sapper is offline Sky User Member
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      Dropouts

      Hi, I know this subject has been covered many times but I am fed up with being fobbed off, my Broadband is very slow & keeps dropping out , I also have a very noisy phone line to the extent that when I get a call it is sometimes very difficult to hear the caller.

      I have called Sky many times & have been through re-setting the router, new adsl filters, cables etc until my ears bleed, I am now seriously considering swapping suppliers.

      Can anyone suggest anything I may not have already tried


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    3. #2
      Hedgehog1979's Avatar
      Hedgehog1979 is offline Sky User Member
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      Dropouts

      Before trying to fix the broadband issue I would focus on the noise on your phone line first.

      Try connecting just your phone direct to your master socket or if you have one then direct to the test socket. If you still have noise then try a different phone and if you still have noise then the fault needs to be logged by Sky to Openreach.

      Once the line issue is resolved hopefully you will find this will fix the issues you are having with the broadband.


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    4. #3
      DavidJFirman's Avatar
      DavidJFirman is offline Sky User Member
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      Re: Dropouts

      Quote Originally Posted by Hedgehog1979 View Post
      Before trying to fix the broadband issue I would focus on the noise on your phone line first.

      Try connecting just your phone direct to your master socket or if you have one then direct to the test socket. If you still have noise then try a different phone and if you still have noise then the fault needs to be logged by Sky to Openreach.
      I'd agree with that. If you have a dodgy line then there is no* way your BB will work properly.



      [* a VERY slim]
      Sky unlimited BB - 7006 / 1317 (if it's working).
      [Previously Dialup with Prestel @1200/75; AOL @ 9600; Line One, Tiscali, ClaraNET & C&W @ 56k; then ADSL/ADSL2 from PlusNet, BT, PostOffice and O2]


     

     

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