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    FTP Upload Issue

    This is a discussion on FTP Upload Issue within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, The line is relatively stable with no perceived drop outs. The line held sync at 2272 for over ...

    1. #11
      boab2791's Avatar
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      Hi there,

      The line is relatively stable with no perceived drop outs. The line held sync at 2272 for over 14 days and speedtests gave me near enough 2Mbps download speeds and .4MBps upload speeds.

      Regardless of line speed those attentuation figures will not change, they are the same as reported by my Sky Router and my DG834G reported 60-62db. NM during the day is approx 10db following to around 8db at night.

      Occasionaly when I bring IE up no web page loads and after a few refreshes it will come up, whether that is a line problem I don't know.

      I am hooked into the master socket with a BT ADSL NTE5 filter plate, reading are the same from the test jack.

      I would like to get the router to 2272 but if I ask Sky to cap the line I fear for my sanity in calling Teir 1 support as ain't had a great experience with them. My line is currently set to a target SNR of 15 although with the DMT rule I am overiding this to get my line back to the 2 Meg level I know it can cope with.

      When I can't get a web page the line is still sync'd, so I don't understand this. I thought also anything above 6db was good enough?


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    3. #12
      boab2791's Avatar
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      Back on a 2272 connection after I reset it earlier today. Speedtests still reveal no issues with upload and download speeds yet I am still having major FTP upload issues.

      I am using a 15meg test file to upload and after 10 meg it gave up the ghost and now having real difficulties connecting back to the server to complete the upload.

      I have carried a test host by placing an FTP server on my laptop and a client on the laptop and using loopback 127.0.0.1 transfers occur with no problem so I beleive this looks like a line issue or a setting on the network or something.

      As a last ditch I will hook up my Sky router again tomorrow morning to see what happens, that way I can rule out my Speedtouch.

    4. #13
      boab2791's Avatar
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      Well I have tried my Sky router back on the connection and thought I had solved the issue but alas no, the 15mb test file seemed to go up alright but then subsequent files failed to go and the connection drops.

      Again no obvious speed test issues. My only recourse now is to willingly drop the speed of the line and retest but surely if the sync is stable why would this be happening. My only other feeling is Sky are severely throttling FTP on Port 21?

      Once again I plea for help....

    5. #14
      SatDish's Avatar
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      Hello boab2791
      i dont think sky are throttling port 21 i get ftp upload speeds of around 630 kb/s but i am on the MAX package, what ftp programe do you use ?
      "To help would be a great adventure"

    6. #15
      boab2791's Avatar
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      Hi SatDish.

      I have used XP's inbuilt utility via Network Places, FTP Commander, WS_FTP and Filezilla, all with the same result. I have used Passive and Non Passive modes as well. Changing the router back to the Sky router made no difference.

      It should be noted I had no issue under Pipex with this setup so I am baffled.

    7. #16
      Keiran2K8's Avatar
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      Personally I think we have tried all the troubleshooting possible? But its really strange?

    8. #17
      SatDish's Avatar
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      yes it is very odd indeed i dont know what else top suggest
      "To help would be a great adventure"

    9. #18
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      Best bet is to Try Sky Again? As there is only so much us Outsiders can do! If there is anything from there side they can only do these checks?

    10. #19
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      Thanks for your help guys.

      I probably won't get anywhere with Teir 1 support as they just don't listen.

    11. #20
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      FTP uses two ports - 20 and 21. Port 20 is used for the protocol stuff and port 21 is for the data. Does the remote server use a firewall? Does it allow traffic for both ports 20 and 21?

      Just a thought.

      M.

     

     
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