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vishal - now signed up
This is a discussion on vishal - now signed up within the Sky Broadband help forums, part of the Sky Broadband help and support category; was definatly tier 3, or someone high up, he knew exactly what he was talking about, and when i asked ...
- 01-11-06, 03:57 PM #121
was definatly tier 3, or someone high up, he knew exactly what he was talking about, and when i asked technical questions he was able to give proper answers. they must know me now
also managed to write down the number, and phoned it back, got through to easynet.
also had a call back today from tier 1 at about 1:30, (yes another call back!!)
that was just to checkup on an email i had sent previously and they phoned to check i was satisfied with the response.
connection still down. hopefully sorted before the weekend.
- 01-11-06, 03:59 PM #122Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
yeah got alot of those tier1's "are you still facing problems, sir"
- 03-11-06, 06:42 PM #123
21/08 signed up on phone
24/08 letter recieved username and password
25/08 router recieved
26/08 letter saying 31/08 activation date
31/08 phone sky, 7/09 activation date
8/09 phone sky, 19/09 activation date
19/09 lost old adsl connection, no sync, no adsl
20/09 fault reported to sky
26/09 get through to tier 3 escalate fault to bt
3/10 call to say work has been completed and it is fixed. but isnt fixed.
3/10 call back, there are 2 problems, bt problem, and a faulty port/card
3/10 connection working at 17:30, connected at 10mb
16/10 connection goes from 10mb to 4mb. lost connection 4 times within 30 mins. and is on adsl instead of adsl2+
27/10 connection lost. no adsl on line.
in total, ive had 13 days where my connection has been working properly since my line went on the 19th of sept.
so thats 44 days of a connection that i either havnt got or not working properly.
on the phone to sky at the moment as its been the stated 5 days, and i cant get any where.
- 03-11-06, 07:34 PM #124Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
same problems here vishal!
- 03-11-06, 08:06 PM #125
You have had the very same problems as vishal has
- 03-11-06, 08:13 PM #126Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
not the exact! just since last weekend when they updated the midlands exchanges!
- 10-11-06, 12:12 PM #127
connection working again.
ADSL Link Downstream Upstream Connection Speed 7711 kbps 765 kbps Line Attenuation 35.5 db 20.2 db Noise Margin 7.0 db 8.0 db
but i could sync higher when i was on adsl.
- 10-11-06, 12:42 PM #128
With anything other than a low attenuation low noise line the router will always sync on power up at 6.9db unless Sky have capped your line.
As the router syncs it enters into a dialogue with the exchange equipment, determines line attenuation, current snr and frequency bandwidth available. It then should finally sync at the highest connection speed it can with a noise margin of 6.9 or greater.
With an attenuation of 35.5 and a "normal" line you should get a connection speed of ~14000 (my attenuation is 38.5 and I connect at ~13000).
If I recall correctly ADSL2+ is more tolerant of noise over long distances (high attenuation) but ADSL more tolerant over short. This could be why you got a better sync with ADSL?
- 10-11-06, 01:30 PM #129
there is a tree branch outside which is pushing on the drop wire coming into the house and the telegraph pole is a now at an angle. could that have something to do with it?
you must have a very good line to connect at that speed. before all my problems i was connected at a constant 10mb with 7db noise margin. so whatever has been done to fix my problem has added a bit of noise to the line. doubt theres much i can do at my end, already got a filtered faceplate and its in the master socket.
i guess trying in the test socket again wont do any harm.
- 10-11-06, 02:04 PM #130
I'd say you need to call BT and complain about a noisy voice line. Tell them about the branch and that you suspect that's the problem.
Mind you, if it's your branch then they might ask you to pay for the work