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    slow internet speed!

    This is a discussion on slow internet speed! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, My patents internet is extreamly slow! an angineer (not sky) has been round and plugged the router into ...

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      danny565 is offline Sky User Member
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      slow internet speed!

      Hi all,

      My patents internet is extreamly slow! an angineer (not sky) has been round and plugged the router into the the internal socket in the main telephone socket to eliminate any internal wiring fault.

      The router still had a downstreem conncection of 383.

      here is the router stats



      Seems strange that the upload conection speed is faster than the download speed! is there a way to get a more details stats?

      Could anyone offer any advice please

      Thanks

      Dan


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      Scubbie is offline Sky User Moderator
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      Re: slow internet speed!

      Give Sky a friendly call. The noise margin is now quite high, which means that if you can get Sky to trigger DLM to reprofile your parent's line, things should improve.

      The line will have previously been capped if there was an issue.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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