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    Is this packet Loss level normal?

    This is a discussion on Is this packet Loss level normal? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all I like to play FPS games but have noticed over the last couple of months that I'm rubber-banding ...

    1. #1
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      Cool Is this packet Loss level normal?

      Hi all

      I like to play FPS games but have noticed over the last couple of months that I'm rubber-banding especially in BF4, I put it down to bad netcode problems and stopped playing BF4.

      I was reading another thread on this website about the broadband quality line monitor and thought I would try it for myself. I noticed some packet loss occurring but not sure if it's in acceptable limits.

      At the time of the graph I was downloading from steam at full speed so this may be normal.


      ADSL Link
      Downstream Upstream
      22675 kbps 1240 kbps
      Line Attenuation
      19.0 dB 11.4 dB
      Noise Margin
      3.4 dB 8.9 dB



      Is this packet Loss level normal?-1f83306152daf699a9f88bc08b33d0cb-08-02-2014.jpg


      thinkbroadband :: Broadband Quality Monitor

      I would also add that my internet in general use is fine and throughput is great, I downloaded my steam collection at full speed with around 60GB of data in the graph above. Which due to the amount of data could make the packet loss acceptable.

      Thanks for looking

      Mousey


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    3. #2
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      Re: Is this packet Loss level normal?

      Which exchange are you on please?

      If you are unsure could you check using the SamKnows site please?

      SamKnows - Telephone Exchange Search

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      mouseySWPTH's Avatar
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      Wink Re: Is this packet Loss level normal?

      Quote Originally Posted by Scubbie View Post
      Which exchange are you on please?

      If you are unsure could you check using the SamKnows site please?

      SamKnows - Telephone Exchange Search


      Hi Scubbie,

      My exchange is Porth-SWPTH

      Thanks for looking

      - - - Updated - - -

      This is todays graph with little downloading going on.

      http://www.thinkbroadband.com/ping/s...0-02-2014.html

    5. #4
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      Re: Is this packet Loss level normal?

      Also not sure if this is going to have an impact on the reason for packet loss occurring but my SNR "alternates" between 3.4db during daytime & 5.6 db during evening/night. It never seems to cause a problem as the level of noise change is not into crazy low margins.

    6. #5
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      Re: Is this packet Loss level normal?

      That looks like something other than a backhaul issue, which is what I had been thinking it might be.

      The fact that things are busy all the time and ge worse at night suggest that your line might be very busy.

      Do you or someone else in your home download torrents?

      Could you take a look at the list of 'Connected Devices' on the router and identify each and every item connected. Not every item will be named, some wil by "unknown" but you should be able to work through the list and confirm them all. This is to ensure that someone hasn't sneaked in and started using your connection without you knowing.

      The changes in the noise margin are relatively normal. I wouldn't worry too much about them in this instance.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      mouseySWPTH's Avatar
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by Scubbie View Post
      That looks like something other than a backhaul issue, which is what I had been thinking it might be.

      The fact that things are busy all the time and ge worse at night suggest that your line might be very busy.

      Do you or someone else in your home download torrents?

      Could you take a look at the list of 'Connected Devices' on the router and identify each and every item connected. Not every item will be named, some wil by "unknown" but you should be able to work through the list and confirm them all. This is to ensure that someone hasn't sneaked in and started using your connection without you knowing.

      The changes in the noise margin are relatively normal. I wouldn't worry too much about them in this instance.

      I have 4 items in my attached items list which are 2 Iphones and the cabled pc I'm using now and also a laptop.

      My WIFI password looks something like this but different of course, a tough one to crack

      vNDWYyuOFFTbhGakHdlU55FU6wDXymBQtpBHeNtDeTM8627PC4 yKBdhAeMvB93A


      I did reinstall my system and so for the last couple of nights I have been giving steam and origin a chance to download the games library which worked out at something like 300GB. That would probably account for torrent/busy look of the monitor screen, the line was flat out at 2.3MB a second for a few days, good job it's truly unlimited with sky

      I have finished the downloads from steam and origin now so my line will be a lot less busy, I will post some pictures of the quality monitor once some time has passed and see if the latency and packet loss are still there.

    8. #7
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      Re: Is this packet Loss level normal?

      A heavy amount of downloading may well explain a lot of the traffic.

      Backhaul issues tend to peak in the evening, finishing as people go to bed for Monday-Friday. The weekend pattern will be different.

      What was noticeable with your graph was the continuous traffic and high peaks at 1am to 5am and 6am to 8.30am. This doesn't fit with the normal backhaul issues.

      This is a graph of my own connection last week:




      At the time I was seeding a couple of torrents, so I am not worried about the fact that it looks very busy.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by Scubbie View Post
      A heavy amount of downloading may well explain a lot of the traffic.

      Backhaul issues tend to peak in the evening, finishing as people go to bed for Monday-Friday. The weekend pattern will be different.

      What was noticeable with your graph was the continuous traffic and high peaks at 1am to 5am and 6am to 8.30am. This doesn't fit with the normal backhaul issues.

      This is a graph of my own connection last week:




      At the time I was seeding a couple of torrents, so I am not worried about the fact that it looks very busy.

      I have had a couple of days of very low activity with some webpages opened between 4pm-8pm, I'm in work at night so no data except the ICMP ping coming through. I have included the graph.

      For some reason my graph looks similar to yours seeding torrents when there is no/low activity. I also note the latency seems to spike whenever I load a webpage on the graph. I can only tell from the graph that this is happening as the webpages seem to open normally for me.

      http://www.thinkbroadband.com/ping/s...3-02-2014.html


      My Broadband Ping

      Maybe it's nothing to worry about, not sure though.
      Attached Thumbnails Attached Thumbnails Is this packet Loss level normal?-ebf0605832d5f52d70ca3375e431ae0b-13-02-2014.jpg  

    10. #9
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      Re: Is this packet Loss level normal?

      I have been thinking this over since you posted last night and I am still thinking that the issue is related to your line being busy, unless there is any interference on your line, that you would normally be able to hear.

      Have you been able to perform the quiet line test?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
      mouseySWPTH's Avatar
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      Re: Is this packet Loss level normal?

      I have tried the quiet line test a while back and it was okay, just tried it again and no echo or noise.

      I have that message indicator from 1571 going with no message, I have tried the reset procedure but still cannot get the tone to budge, don't know if this will affect the busy look of my line though. I'm going to get on to sky to clear it for me.

      I have another graph, this time the internet is not being used at all between 9:30pm-7am as me and GF are in work during the night, Also the wireless was turned off just to rule out wifi intrusion. Those tall latency spikes are bang on when we are using the internet it seems too.

      Strange latency spike at 6:30am with some packet loss, I suspect this is due to wind from storm over us.

      thinkbroadband :: Broadband Quality Monitor

      Is this packet Loss level normal?-9cf71a4f6ba224b01d8c8e8edcb02cc7-15-02-2014.jpg

     

     
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