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    Is this packet Loss level normal?

    This is a discussion on Is this packet Loss level normal? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Do you have a PC on 24/7? Perhaps this has been compromised and sending out junk email?...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Is this packet Loss level normal?

      Do you have a PC on 24/7?

      Perhaps this has been compromised and sending out junk email?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by Scubbie View Post
      Do you have a PC on 24/7?

      Perhaps this has been compromised and sending out junk email?
      Nothing running 24/7, only items that use the internet at my home are:

      And only being used when I get home from work at 7:30am-8:00 am then when I get up from bed say 3-4PM-9:00PM,were both back in work for the grave yard shift then. Weekends I do use the internet till early hours though so that usage is us.

      No on demand skybox connected either btw


      Laptop x 1

      PC x 1 (using now)

      Iphone x 2


      I have even turned off the wireless access to the router for a day to see if the graph settles down, but it did not.

      I also phoned sky to get shot of the stuck message waiting tone for 1571, it's gone but not made a difference to the graph, aslo got them to carry out a noise/line quality test which passed.

      I am at a loss to what this is or even if it's normal, all I want is a quiet graph when I'm not using the internet lol.

      thinkbroadband :: Broadband Quality Monitor

      I was thinking of putting a post up on the sky forums but not sure if they will even take notice of the monitor graphs.

      Thanks for looking scubbie btw

      Cheers

    4. #13
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      Re: Is this packet Loss level normal?

      The iPhones will be continually phoning home, but that would not cause that much. Have you checked your routers Attached device list to see if you can recognise what's connected. You should also use the Wireless Station Access list to help keep out squatters, although your strong password should stop that.

      Do you use Homeplugs?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    6. #14
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      Re: Is this packet Loss level normal?

      Tom's onto a strong contender with the HomePlugs if you have some.

      Quote Originally Posted by mouseySWPTH View Post
      I was thinking of putting a post up on the sky forums but not sure if they will even take notice of the monitor graphs.
      No harm in trying. See if you can post the actual image rather than a link though. You may be asked similar questions all over again but someone might be able to pick up the issue where I haven't.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    8. #15
      mouseySWPTH's Avatar
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by Scubbie View Post
      Tom's onto a strong contender with the HomePlugs if you have some.



      No harm in trying. See if you can post the actual image rather than a link though. You may be asked similar questions all over again but someone might be able to pick up the issue where I haven't.

      No HomePlugs in use here, just use wireless for other devices.

      Right now I have 3 items in my attached devices 2 iphones and an unknown cabled device which is probably the computer I'm using connected through Ethernet.

      I'm going to dig out another router I have somewhere and rule out the router possible adding it's own delay to the ICMP ping, although I would suspect a pattern affect to latency on the graph.

      Is this packet Loss level normal?-445e3e82ad762290ebc9b43a838ac1dd-16-02-2014.jpg

    9. #16
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by Isitme View Post
      The iPhones will be continually phoning home, but that would not cause that much. Have you checked your routers Attached device list to see if you can recognise what's connected. You should also use the Wireless Station Access list to help keep out squatters, although your strong password should stop that.

      Do you use Homeplugs?

      I have just turned on wireless station access for the devices I have connected, all this time and never realised the sky router had a form of mac address filtering available. thanks for the info

    10. #17
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      Re: Is this packet Loss level normal?

      I tried another router I had spare, a SKY DLink router and things seem to be less "busy"

      Is this packet Loss level normal?-90d75cd3dac25cb31677092947476d46-18-02-2014.jpg
      DLink Sky Router
      Internet used 6PM-9PM
      9PM-7AM No Data Transmitted

      A strange saw tooth effect appears but this may be normal with Sky LLU and certain routers, It does not appear to affect games or other apps in anyway I can tell. The 100% packet loss at the front of the graph was when I forgot to enable "respond to ICMP".

      It seems things are much better with BF4 not having strange lag spikes every so often, Wish I had just tried another router earlier. My trusty DLink from 7 years plus ago works much better.

      Now It seems no fault is present on my line I'm going to order fibre from sky and hoping to get a 4ms ping like Scubbie.

      Would you agree my line appears okay?
      Last edited by mouseySWPTH; 18-02-14 at 08:53 AM.

    11. #18
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      Re: Is this packet Loss level normal?

      Hello, your graphs look very similar to mine at times, I have also turned off wifi and found the connection busy. This is my latest and most extreme packet loss. A couple of days ago my graph looked exactly like the last one you posted with the weird zigzag yellow. Anyway sky are replacing my HUB and should get it in a day or two. I'll let you know if that helps me too, since changing yours seems to have helped.



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    13. #19
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      Re: Is this packet Loss level normal?

      Quote Originally Posted by redrum217uk View Post
      Hello, your graphs look very similar to mine at times, I have also turned off wifi and found the connection busy. This is my latest and most extreme packet loss. A couple of days ago my graph looked exactly like the last one you posted with the weird zigzag yellow. Anyway sky are replacing my HUB and should get it in a day or two. I'll let you know if that helps me too, since changing yours seems to have helped.



      Thanks for posting some more info about this strange issue.

      That is some extreme packet loss, look forward to seeing if things improve with a new router. The saw tooth effect you had prior to these problems doesn't fill me with confidence, but for now things are good in gaming and basic web use.

    14. #20
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      Re: Is this packet Loss level normal?

      Yeah, below is what mine looked like, this happened right after SKY changed my settings for a day, but then it went all random again. However my IP address seems to change a lot which may explain the really random readings I get, perhaps a more experienced person on here could let us know how IP address affect the BQM?



     

     
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