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This is a discussion on jumping ship within the Sky Broadband help forums, part of the Sky Broadband help and support category; 7 weeks on Monday. Waiting for easynet and bt to jointly sort out dslam card problem, as they won't let ...
- 26-10-06, 02:53 PM #1
7 weeks on Monday. Waiting for easynet and bt to jointly sort out dslam card problem, as they won't let each other play with the others' toys. Don't get the impression it is a priority, as it is only affecting a few subscribers. Emailed James Murdoch, reply from cutomer relations dept, who told me I contacted techical support yesterday - really!!!. Anyway Zen broadband are convinced they can use the sky mac code I have and can tranfer me to their adsl max service normally in 3 days, and they have done 100's of LLU to ASDL max transfers. They say the only time you have to issue a cease is when LLU to LLU. Does this sound feasible ? Presumably an engineer needs to do it - which could mean the problem re. playing with each others' ytoys will surface agin !!!
- 26-10-06, 03:14 PM #2
If you do decide to go for it, please let us know how it goes. It will certainly be of use for others in the future.
- 26-10-06, 03:54 PM #3
As far as ive heard the only company who accept LLU MAC's from Sky are ZEN at the moment, most other companies require a cease and reorder. Would be good to hear how it goes for you though.Арте́льный горшо́к гу́ще кипи́т. (Moral: Working as a team produces better results!)
имейте большое рождество и С Новым годом (have a great christmas and a happy new year )
Dont ya just love russian proverbs!
- 26-10-06, 03:56 PM #4
- 26-10-06, 04:22 PM #5
I think it's about 7 weeks for me too, lost count, might do the same...
- 26-10-06, 04:36 PM #6
RIDICULOUS! Called Sky to cancel, "yep, no problem, that'll be 14 working days to clear your line". They said no MAC code is necessary as I'm on an LLU and after the 14 days I'll be able to sign up with any provider. Does that sound right?
- 26-10-06, 05:01 PM #7
I havn't cancelled yet but have a mac code that runs out in mid nuvember, If you can find an ISP that will accept it. It will be far quicker than waiting for the cancel/cease to go through. I have feeling sky are stalling by sending out this info.
- 26-10-06, 05:03 PM #8
@Kkhalil yes if you are not on connect that is correct. Unless you are going to an ISP who accepts LLU MAC codes. The only one I know of is Zen.
- 26-10-06, 05:10 PM #9
I think I'm going to wait till my line is clear and sign up with Be, they seem to have a good package, and a friend of mine who's with them says they're good. I hope 14 days (what a ridiculous timeline, what do they physically do?) doesn't turn into 14 weeks.
- 26-10-06, 05:13 PM #10
14 days sounds better than the 30 they quoted me.