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    Problem with BB Unlimited package since JAN 2013 !

    This is a discussion on Problem with BB Unlimited package since JAN 2013 ! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since 9th January 2013 I have been calling Sky, specifically Customer Solutions Team. And quite frankly, 12 months later I ...

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      Problem with BB Unlimited package since JAN 2013 !

      Since 9th January 2013 I have been calling Sky, specifically Customer Solutions Team. And quite frankly, 12 months later I am still going round in circles. Why haven't I left? Perhaps because I don't want to pay more money to BT to fix the problem by setting up a steady connection for the first year (which we had with Sky at 12.5MBps), that then goes to crap with 6 months left in contract.

      I have been using the BB Ping/Quality Monitor for last few days, and as I couldn't find anywhere else to post, started this thread to keep them running and hopefully attract the attention of anyone who can explain what possible problems might be affecting our line.

      First graph from the 12th :




      And the 13th :




      And then today :




      A wee speed test :

      http://www.thinkbroadband.com/speedtest/results.html?id=138973333746232952824][/url]


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      Scubbie is offline Sky User Moderator
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      Re: Problem with BB Unlimited package since JAN 2013 !

      Dua to a slight misunderstanding. This thread is closed in favour of this thread: Getting More Speed Than Estimate at Signup

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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