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Slow Broadband Speed.
This is a discussion on Slow Broadband Speed. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I'm new to these forums but I just don't know what to do about my broadband. I recently bought ...
- 23-11-13, 06:27 PM #1
Slow Broadband Speed.
Hi I'm new to these forums but I just don't know what to do about my broadband.
I recently bought a house and got sky installed etc. Below should hopefully be the speeds that i get just now.
<a href="http://www.speedtest.net/my-result/3120897312"><img src="http://www.speedtest.net/result/3120897312.png" /></a>
I phoned sky to see what they were saying about the issue and at first they were like we said you would only get between 2 and 6 mb with a minimum of 1mb ( they kept the minimum part quiet!) and they werent going to do anything about it. But the line was coming back with lots of errors so they got a BT engineer round to check the errors. From what i understand from the engineer he said that the line is perfectly fine. They errors were something to do with sound on the line ( to be honest im not entirely sure ) But he did say that my speed was capped at 2mb because he was getting exactly the same speed at my end and at a mini exchange.
My question is there anything i can do to try and get a better speed? If i phone up sky and ask them to uncap it will they?
Thanks for any answers or interest taking in this post!
Edit - I dont know if this helps
Last edited by hatered; 23-11-13 at 06:39 PM.
- 24-11-13, 03:06 PM #2
Re: Slow Broadband Speed.
It is pointless asking them to uncap your line as your very low noise margin shows you are getting as much as possible.
You do not say if you have tested the connection in different sockets or in the Test socket. Could you do this please?
Very often the phone wiring in new houses is done by contractors who want to make as much profit as possible. This leads to the use of low quality sub standard equipment. For this reason it is better to have your connection to the broadband in the nearest socket to the incoming wires, ie, the Test socket. There are some new builds which are equipped with an external NTE (xNTE) this can make getting a good connection difficult. Is your house one of these?