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    sky_information.html

    This is a discussion on sky_information.html within the Sky Broadband help forums, part of the Sky Broadband help and support category; Recently upgraded to HD with Sky and they set us up with a new router. With this new router comes ...

    1. #1
      afghamistam's Avatar
      afghamistam is offline Sky User Member
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      Sky TV: Sky+HD box
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      sky_information.html

      Recently upgraded to HD with Sky and they set us up with a new router. With this new router comes a new issue: When the broadband cuts out - and occasionally when it doesn't - my usual internet activities will be interrupted by this page "[IP address]/sky_information.html". When this happens, it overwrites whatever page I was actually trying to access, whatever page I was actually on and - if I try to press back to the previous page - whatever site I was previously viewing.

      In short, trying to access any site while Sky believes there is no broadband will take you to sky_information.html

      This is incredibly annoying and I'd like to know how to get rid of this page forever. Thanks.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: sky_information.html

      The new routers do post that notice when the connection is down and I can appreciate that it is annoying when it is happening frequently.

      Is the Sky Hub connected to your Master Socket?

      Sky User - How to test your Master Socket

      How is it connected to the socket (i.e. extension lead, filtered faceplate, microfilters)?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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