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    Attached Devices list is empty

    This is a discussion on Attached Devices list is empty within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, Been having Xbox Live issues where is just randomly disconnects every 5 minutes so thought I would try ...

    1. #1
      Legend101's Avatar
      Legend101 is offline Sky User Member
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      Attached Devices list is empty

      Hi there,

      Been having Xbox Live issues where is just randomly disconnects every 5 minutes so thought I would try and give my xbox a static IP and do some port forwarding. However upon navigating to LAN IP Setup the list is blank so I cannot select my Xbox.

      Checking the attached devices table via the maintenance tab also returns no attached devices.

      I've tried restarting the router (SR101) multiple times, resetting it (holding down the button for 10 seconds until the power flashes) but still no luck.

      My firmware version is 1.15j.2639.R

      I'm using a Mac also if that makes any difference.

      Any ideas on what I can do to fix this?

      Thanks!


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Attached Devices list is empty

      How is your Xbox connected to the Sky Hub?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Legend101's Avatar
      Legend101 is offline Sky User Member
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      Re: Attached Devices list is empty

      Hi Scubbie,

      Xbox is connected via wireless (using the official wireless accessory)

      cheers

    5. #4
      Isitme's Avatar
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      Re: Attached Devices list is empty

      Is your Xbox able to access the internet? You are sure you are connecting to your own network and not a neighbour? Might seem a stupid question, but it has happened before that a user has connected to a neighbour's router without realizing it.
      Scubbie likes this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Scubbie's Avatar
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      Re: Attached Devices list is empty

      Quote Originally Posted by Isitme View Post
      Might seem a stupid question, but it has happened before that a user has connected to a neighbour's router without realizing it.
      This is what I was thinking too.

      Admittedly a little more unusual with WiFi, but not impossible is the WPS button was used. A few have had this with HomePlugs where they haven't been set up securely.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      Legend101's Avatar
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      Re: Attached Devices list is empty

      Yes my Xbox is able to access the internet, as mentioned I get disconnected from Xbox Live at random intervals but can connect again.

      No definitely connected to our network, only Sky router in vicinity.

      Not using home plugs anywhere on the network.

      There are 3 laptops, 3 iPhone's, 1 iPad, an Xbox 360 and a PS3 all connected to this router and the attached devices list is still empty. The PS3 is connected with an RJ45 cable and it's also not in the list.

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Attached Devices list is empty

      I think a call to Sky support is required, there is obviously something wrong if your various devices are connecting but are not shown in the attached list. Having devices listed as Unknown is quite common, but not an empty list. They may download updated firmware to you or send a replacement.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Attached Devices list is empty

      Using a laptop, are you able to use Windows Media Player to stream some MP3s to your Xbox?

      If you don't have Windows installed, try downloading something such as Skifta to you iPad or an iPhone. This should be able to find your Xbox and play the music, confirming 100% that it is on the same network.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #9
      Legend101's Avatar
      Legend101 is offline Sky User Member
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      Re: Attached Devices list is empty

      Sorry for the delayed response I shall try this today.

      As mentioned though, the Sky router is the only one to appear when searching for networks, all the other ones are BT home hubs or talk talk.

      I will get back to you on the above though, I have used the Xbox Smartglass app which lets you connect your iPad to your Xbox 360 to watch videos and interact with online games so it would seem they are on the correct network.

    11. #10
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      Re: Attached Devices list is empty

      Same problem here - nothing at all showing in Attached Devices even though I know several devices are connected and working properly. I have the same version of firmware, 1.15j.2639.R.

      Legend101 - did you find a solution for this?

     

     
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