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    Sky Connect - indecent connection speed

    This is a discussion on Sky Connect - indecent connection speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by bubblegun Check the Sam Knows database and see if any other LLU providers (nowadays only really talktalk ...

    1. #11
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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by bubblegun View Post
      Check the Sam Knows database and see if any other LLU providers (nowadays only really talktalk - they are still in more exchanges than Sky) are in the exchange, if so then Sky will get there eventually. If not then there may be a problem with the exchange like too few customers or no space for additional equipment.
      Also check if BT's "21st century network" is there otherwise even other providers won't give faster speeds though the traffic management may not be so aggressive at peak times.
      Congestion on Connect is usually capacity problems on the links between Sky and BT rather than congestion on BTW's back haul for the actual exchange.


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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by dragon2611 View Post
      Congestion on Connect is usually capacity problems on the links between Sky and BT rather than congestion on BTW's back haul for the actual exchange.
      In other words if Sky paid BT more for their bandwidth, the Connect customers would get a better deal.

      TomD


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    4. #13
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      Re: Sky Connect - indecent connection speed

      We have reported that the exchange checker is down. IIRC that one was out of date anyway. Efforts are being made to find out if a new one will be made available and kept up to date.

      As for Sky Connect, the OP is not on this product. The stats confirm this. Sky Connect has an upload speed of 448kbps and both figures are odd numbers. Both these are indications that the OP must be on ADSL2+ or Sky's LLU kit.
      Last edited by Scubbie; 21-09-13 at 09:31 PM. Reason: Corrected upload speed

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by Scubbie View Post
      We have reported that the exchange checker is down. IIRC that one was out of date anyway. Efforts are being made to find out if a new one will be made available and kept up to date.

      As for Sky Connect, the OP is not on this product. The stats confirm this. Sky Connect has an upload speed of 448kbps and both figures are odd numbers. Both these are indications that the OP must be on ADSL2+ or Sky's LLU kit.
      They still not using ADSL2+ for connect given that most exchanges are 21CN now and thus BT's kit would be capable of it?

    6. #15
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      Re: Sky Connect - indecent connection speed

      No, Connect is locked into the ADSL product.

      Customer on this package also pay 17 per month for the privilege and line rental on top.

      There is light ahead though. If the exchange has been upgraded to Fibre, then they can easily switch to Sky Fibre.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by Scubbie View Post
      No, Connect is locked into the ADSL product.

      Customer on this package also pay 17 per month for the privilege and line rental on top.

      There is light ahead though. If the exchange has been upgraded to Fibre, then they can easily switch to Sky Fibre.
      Assuming there is an FTTC cab serving them.

    8. #17
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      Re: Sky Connect - indecent connection speed

      Of course.

      However for the price difference (+3 for Sky Fibre Unlimited) and the vastly improved product conditions, I can't see why anyone who still happens to be on the Connect package would consider otherwise.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by Scubbie View Post
      Of course.

      However for the price difference (+3 for Sky Fibre Unlimited) and the vastly improved product conditions, I can't see why anyone who still happens to be on the Connect package would consider otherwise.
      I can't see why anyone would take the connect package to begin with

    10. #19
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      Re: Sky Connect - indecent connection speed

      Foresight is a wonderful gift. Personally I would not recommend it to anyone. Obviously some people have signed up to it in the past.

      Of course for many people, price aside, it is a reasonable package. There are many out there who would be happy just to email their friends and download the occasional file. A 40mb monthly limit would be more than adequate for them.

      Yes there are better products at better prices now, but not everyone checks to see if this is still the case either.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
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      Re: Sky Connect - indecent connection speed

      Quote Originally Posted by Scubbie View Post
      Foresight is a wonderful gift. Personally I would not recommend it to anyone. Obviously some people have signed up to it in the past.

      Of course for many people, price aside, it is a reasonable package. There are many out there who would be happy just to email their friends and download the occasional file. A 40mb monthly limit would be more than adequate for them.

      Yes there are better products at better prices now, but not everyone checks to see if this is still the case either.
      The issues with performance on the connect package are well documented, heavily oversubscribed and not fit for purpose.

      Sadly people see the brand name and expect it to be Decent.

     

     
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