Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Phone line or switch to Sky broadband?

    This is a discussion on Phone line or switch to Sky broadband? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello. First time poster, having been switched from O2 broadband with Sky buying O2 broadband and me being transferred over ...

    1. #1
      zygotic's Avatar
      zygotic is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Everyday Lite
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Sep 2013
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Phone line or switch to Sky broadband?

      Hello. First time poster, having been switched from O2 broadband with Sky buying O2 broadband and me being transferred over to Sky broadband. Ok. Anyway, about two weeks ago (we were switched from O2 to Sky about a month ago) we lost internet access. So I reset the router but still no joy. Subsequently we can only get online by taking the phone off the hook and waiting for the ringtone to die but even then the speeds are non-existent. The phone crackles and there is static, so we're waiting for BT to come out to check the line but my question, based upon what I've wrote, do you think it's the switch from O2 to Sky broadband (maybe the O2 router isn't compatible with Sky broadband?) or do you think it's the phone - what with the phone having to be taken off the hook to get online and the static on the line? Thank!
      Last edited by zygotic; 03-09-13 at 10:41 PM.


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Phone line or switch to Sky broadband?

      It sounds like you have a line fault. Specifically I am suspecting what is known as a 'high resistance' fault, which is basically a short somewhere.

      The BTO Engineer should be able to find and fix this relatively easily, but it may take a short time or a long time to locate and repair.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION