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    CHAP Authentication Failure

    This is a discussion on CHAP Authentication Failure within the Sky Broadband help forums, part of the Sky Broadband help and support category; sky really does suck we have been waiting weeks with NO look as if they are going to resolve the ...

    1. #11
      sky_sucks's Avatar
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      Re: CHAP Authentication Failure

      sky really does suck we have been waiting weeks with NO look as if they are going to resolve the issue.... they just dont care at all!!!


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    3. #12
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      Re: CHAP Authentication Failure

      I'm guessing it's 'Error 200' you get if you run the Sky test? If so, it would lead to the bb box being rejected by the servers, hence no IP.....this could be because of a billing issue or our systems just blocking it. New bb box should sort it...

    4. #13
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      Re: CHAP Authentication Failure

      I have the same problem. It's been a month without broadband. I've had two routers, one BT engineer, four different ticket numbers (they closed three despite not fixing the problem which is presumably great for their helpdesk stats) , around 15 phone calls to mostly useless people somewhere in Asia, and still no joy. If ever there was a demonstration of the perils of outsourcing customer support, this is it! Level 3 support seemed good, but getting through to them is almost impossible, even now.

      I still can't get an IP address and get a CHAP authentication error. The BT engineer (the only person I've spoken to who seems to know what he's talking about) says that it's a connection error with the Sky system, and nothing to do with the PC/router/line. But just trying to get this sorted out is a nightmare with 20 minutes of 'have you plugged your router into the mains?' every single time I phone up, which is exasperating.

      I'm really close to giving up on Sky and going back to Virgin Media whose broadband was slow, but at least it worked!

      I'll post back on here if I get any joy in the next few days.

    5. #14
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      Re: CHAP Authentication Failure

      anyhow he didnt help so he said he would transfer it to tier 2, who said they would send it to tier 3, who would call me back within 5 days (which is crap)
      I think the Sky bods on here will confirm that you were being fobbed off, Tier 3 has nothing to do with Connect, the complaint should have gone from Tier2 direct to BT. Connect is a re-badged BT product which Sky rent.

      TomD


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