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    Joined Sky Broadband Yesterday - Poor Speed !

    This is a discussion on Joined Sky Broadband Yesterday - Poor Speed ! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, First post on this forum, which is very informative. I joined Sky Broadband Unlimited yesterday from BT and am ...

    1. #1
      kramton's Avatar
      kramton is offline Sky User Member
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      Joined Sky Broadband Yesterday - Poor Speed !

      Hi,

      First post on this forum, which is very informative.

      I joined Sky Broadband Unlimited yesterday from BT and am using the SR101 router. Speed was set at 4mbps according to router and confirmed by speed test, which I read on this forum is what they start you at.

      Got up this morning, speed on router still 4mbps, but speedtest showing only 1.4 mbps download, which would follow as downloading a few test files seemed slow.

      Is this drop in speed normal as part of the learning process or should I contact Sky?

      Broadband from BT before I switched averaged about 7.5 mbps

      Thank you for your anticipated help.


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    3. #2
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      Scubbie is offline Sky User Moderator
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      You need to wait for the DLM process to begin reprofiling your connection.

      Currently you are on the initial connection speed (~4096kbps d/l & 606kbps u/l).

      The DLM software is currently monitoring your line and be looking to assess the quality of the line. After 3-4 days the reprofiling will commence and complete after typically 10 days.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      kramton (21-08-13)

    5. #3
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      kramton is offline Sky User Member
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Thank you for response. Hope the speed does improve over the coming days, as it's now down to less than 1mbps according to the speedchecker. Will post back in a few days.

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      Paul2003 (20-08-13)

    7. #4
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Quote Originally Posted by kramton View Post
      Thank you for response. Hope the speed does improve over the coming days, as it's now down to less than 1mbps according to the speedchecker. Will post back in a few days.
      Your speed should be better than that, even at the start speed. Can you post your router stats, just in case something needs attention.

      How to get your Sky Router statistics

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      kramton (21-08-13)

    9. #5
      kramton's Avatar
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Hi,

      Thanks for your response.

      Speed has definitely improved overnight. Downloading a test file now on a couple of spped checkers gives just over 4mbps. Not sure why it is 4 mbps because connection speed says 5017 on router?

      Do these stats seem ok at moment?

      Here is my router info:

      Router Statistics
      System Up Time: 45:33:08
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 3863422 6772332 0 160 1083 12:51:24
      LAN Up 5142238 2835510 0 51451 5501 45:33:08
      WLAN Up 10555528 7811908 0 80 52 45:32:42
      Broadband Link Downstream Upstream
      Connection Speed 5017 kbps 797 kbps
      Line Attenuation 31.0 dB 18.2 dB
      Noise Margin 10.9 dB 16.16 dB

    10. #6
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Excellent you are looking good for around 14-16Mb. Remember that you always loose some speed due to line overheads. 10-15% is normal for ADSL, so you will never get the full sync speed of the router..

      Remember keep your router powered up and connected during the training period.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      kramton (21-08-13)

    12. #7
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      kramton is offline Sky User Member
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Thats good to hear. Thank you for your quick response. Will post back results after training period. Wouldn't have been impatient myself, but getting hassle of teenage kids that youtube was constantly buffering / skype dropping out, etc. and moaning that we'd swapped and it was worse speed !

    13. #8
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      When it settles down you should have almost double the speed you had before, so tell the kids to be patient.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    14. #9
      kramton's Avatar
      kramton is offline Sky User Member
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Will do. Kids, eh !

    15. #10
      kramton's Avatar
      kramton is offline Sky User Member
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      Re: Joined Sky Broadband Yesterday - Poor Speed !

      Bit of an update !

      Below are stats from this morning. Connection speed was going up by about 1mps a day, but now same as yesterday (approx 6 mbps). Is this normal for speed to stay the same or should it still be climbing every day?

      Router Statistics
      System Up Time: 87:17:00
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 2694939 5384540 0 528 97 06:52:00
      LAN Up 11126844 5954642 0 51544 5861 87:17:00
      WLAN Up 22680491 15699198 0 352 0 87:16:34
      Broadband Link Downstream Upstream
      Connection Speed 6142 kbps 797 kbps
      Line Attenuation 31.5 dB 18.3 dB
      Noise Margin 9.3 dB 16.16 dB

     

     
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