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    SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services

    This is a discussion on SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services within the Sky Broadband help forums, part of the Sky Broadband help and support category; Have emailed SKY the below: Dear Customer Services, Please escalate this email complaint to a senior manager or supervisor. I ...

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      ChrisGSKY's Avatar
      ChrisGSKY is offline Sky User Member
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      SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services

      Have emailed SKY the below:

      Dear Customer Services,


      Please escalate this email complaint to a senior manager or supervisor.


      I have been a Sky customer for over 8 years and a broadband unlimited customer since September last year.


      I can only describe our Sky broadband experience as a nightmare. We have had a intermittent internet connection since we joined Sky in September last year. I have called customer services about this 4 or 5 times since then. On the last occasion in June we had a BT Openreach engineer come out and check the line and broadband connection along with connections outside the property on the street at the BT junction terminals / boxes. After the BT engineer visit the issues began again. I just can't face going through the process of calling customer services again going through the broadband connection checklist which I know from memory now to get it sorted opening a new case id yet again it's beyond a joke now just a shambles. To put this into context we moved ISP from Orange Broadband where we had a reliable connection which only dropped perhaps three or four times over 7 years! The Sky connection sometimes drops ten times in a day just a shambles.


      Can someone please get back to me with a final solution to this broadband nightmare?


      Kind Regards,


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      Re: SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services

      Closed in favour of -
      SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services

      Please do not post the same subject in different threads.

      TomD


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