Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3
    Like Tree1Likes
    • 1 Post By Mister Mart

    Reduced Speeds Whitstable Exchange ?

    This is a discussion on Reduced Speeds Whitstable Exchange ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Iím on the Whitstable exchange (NDWHI), the last few days Iíve seen a 40%ish reduction in throughput on my ...

    1. #1
      Mister Mart's Avatar
      Mister Mart is offline Sky User Member
      Exchange: Whitstable
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Reduced Speeds Whitstable Exchange ?

      Hi,

      Iím on the Whitstable exchange (NDWHI), the last few days Iíve seen a 40%ish reduction in throughput on my line, stats are thus:-

      Connection Speed 23999 kbps 1141 kbps
      Line Attenuation 8.0 dB 6.4 dB
      Noise Margin 6.8 dB 9.5 dB

      RS Words: 201882840 2505387 0 0
      RS Correctable Errors: 1176 455 0 0
      RS Uncorrectable Errors: 0 0 0 0

      thinkbroadband :: Broadband Speed Test Results

      The PC is connected to the router with Ethernet (Via a homeplug connected at 150Mbps), although I have eliminated this with a direct Ethernet connection to the router.

      Iíve also tried speed tests and real life tests on the PS3 and that gives the same as the PC...

      No matter when or where I try I seem to max out at almost exactly the same figure 11Mbps, is it possible Iíve got some kind of ďStuckĒ profile at the sky end ? Or any other pointers ?

      Normally through the day my line easily max's out ....


      TIA,

      Martin.


    2. Advertisement
    3. #2
      Mister Mart's Avatar
      Mister Mart is offline Sky User Member
      Exchange: Whitstable
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reduced Speeds Whitstable Exchange ?

      Just got off the phone to tech support, there is an issue with the exchange equipment apparently, going to have a call back from the repairs team on Monday...
      Scubbie likes this.

    4. #3
      Mister Mart's Avatar
      Mister Mart is offline Sky User Member
      Exchange: Whitstable
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reduced Speeds Whitstable Exchange ?

      Hi,

      Tech support have closed the call saying there is no fault or issues, my line is in great condition and nothing is showing at the exchange...

      I've tried disabling wireless and just had one device plugged directly into the router and still see similar speeds, I've also tried booting from a mint live cd and see the same there as well...

      http://www.thinkbroadband.com/speedtest/results.html...

      I set up a BQM this morning as well:-

      http://www.thinkbroadband.com/ping/share/595ee66bdd1...

      The latency is probably me using the line, overall though I dont think it looks too bad...

      Any more ideas, not too sure what else I can trouble shoot.....

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION