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    Slow connection speed

    This is a discussion on Slow connection speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I had a problem for a few days last week with my connection dropping out intermittently. This seems to have ...

    1. #1
      stephen6409's Avatar
      stephen6409 is offline Sky User Member
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      Slow connection speed

      I had a problem for a few days last week with my connection dropping out intermittently. This seems to have stopped but my connection speed now appears much lower than I'm used to (normally would be 5-6 mb as opposed to about 3mb as per router stats below).


      Router Statistics
      System Up Time: 145:45:11
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 172873 98136 0 0 0 00:16:27
      LAN Up 5688240 3735839 0 46091 4296 145:45:11
      WLAN Up 2390859 1387832 17 0 0 145:44:45
      Broadband Link Downstream Upstream
      Connection Speed 3134 kbps 797 kbps
      Line Attenuation 51.5 dB 31.9 dB
      Noise Margin 7.4 dB 13.13 dB

      Any help or advice would be appreciated. I'm using a wired connection for my desktop. I do not have a telephone point with a test socket incidentally, though the one the router is using connects directly to the BT junction box on the wall outside my flat.


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    3. #2
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
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      Re: Slow connection speed

      Looks like your line has degraded. The SNR reading is showing its stable at 3.1Mbps but the line speed isn't going to go any higher than the current speed. Are you connected to the master socket? If not please connect your router to the master socket and post the statistics.

    4. #3
      stephen6409's Avatar
      stephen6409 is offline Sky User Member
      Exchange: 01253
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky Basic
      Join Date
      Feb 2013
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      Re: Slow connection speed

      Thanks for the reply. I don't think there is a master socket in the flat. The socket the router is plugged into runs directly from the junction box on the wall outside ( I live in a block of purpose built flats).

      I'm about 2.5km from the local exchange so I'm not expecting anything lightning fast but the speed I'm currently getting seems pretty miserable. The speed tests I've done indicate that I'm not even connecting at the 3 meg+ indicated by the router stats - more like 2.5 - 2.7 meg. It's reasonably ok for everyday stuff but trying to stream anything is next to useless at times.

     

     

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