BT Product Incompatibility?
This is a discussion on BT Product Incompatibility? within the Sky Broadband help forums, part of the Sky Broadband help and support category; It just had to happen... Moved into a new house with existing BT line. Rang BT and entered into new ...
- 21-10-06, 05:19 PM #1
BT Product Incompatibility?
It just had to happen...
Moved into a new house with existing BT line. Rang BT and entered into new landline contract.
Ordered Sky Broadband. Got letter with username and password. Router 'on the way'.
Got a letter from Sky - 'there is a problem with your order - please call.'
Rang Sky Provisioning. "Your order was rejected by BT as your line failed the their product compatibility test. We've had to cancel your order but we'll place your order again now."
Rang Sky a few days later, to see if all was well. "Your order was rejected again by BT as your line...."
Rang BT. Reported fault. BT say no fault.
Rang BT BB Wholesale Help. They say there may be an old ADSL marker on the line. That's impossible, I say - the previous occupant was a lady in her late 80's who had been here since 1946!
Rang Sky Provisioning. They say that there is an ADSL marker on the line and it's a...... Sky marker, left on when they placed the first order!! Apparently the person who cancelled the first order didn't do it properly.
Now, Provisioning have to email a different department to get a 'Cease' marker put on the line. Only then can the order be placed again. Probably in about 7 days time.
God give me strength. I've come from several years with NTL BB - they look quite pro compared to Sky and they were rubbish!
Has anybody had the same experience?
Last edited by le.bouch; 21-10-06 at 05:42 PM.
- 21-10-06, 11:30 PM #2
BEWARE If you are being charged an activation fee you will be charged for every order. Despite what they say they haven't refunded the previous charges.
After a lot of time on their extortionate premium rate number they eventually credited my Sky account with £49 (rather than refund my credit card £40 ) Whatever
I'll certainly be keeping a close eye on my bank account to ensure this has really happened when the next DD payment is taken.
Sky Connect still working well today
- 22-10-06, 10:16 AM #3
- 23-10-06, 09:07 AM #4
- 23-10-06, 09:20 AM #5
whats the free phone number, just for future use
- 23-10-06, 09:43 AM #6
0800 051 2595
I found the freephone number above by using the search button at the top of the screen and searching Freephone threads.
- 23-10-06, 01:06 PM #7
- 23-10-06, 01:56 PM #8
- 23-10-06, 10:28 PM #9
- 23-10-06, 10:31 PM #10
Hmmm.... mine was also a MAC problem (they typed it in wrong). I wonder how often this happens.
I've since received a letter stating my new DD payment amounts, and the next one due is indeed £49 less than it should be, so it looks like they did do what they said, but I'll certainly be keeping an eye on it.