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    SR101-Z Router won't connect to ADSL but F@ST2504n will

    This is a discussion on SR101-Z Router won't connect to ADSL but F@ST2504n will within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Folks After experiencing a few disconnects with my existing sky router (Sagemcom F@ST2504n), I purchased a brand new sealed ...

    1. #1
      noddy119's Avatar
      noddy119 is offline Sky User Member
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      SR101-Z Router won't connect to ADSL but F@ST2504n will

      Hi Folks

      After experiencing a few disconnects with my existing sky router (Sagemcom F@ST2504n), I purchased a brand new sealed in box SR101 from ebay, but it wont connect, the smiley face light just flashes orange does not sync and then goes out. I have also tried connecting at the BT test socket with the same result. This is using the new cables and filters that came in the box

      Originally I thought the mac address was blocked, but I got Sky support to check and release the MAC address. They also advised that a blocked mac would not stop the adsl sync, it would show a solid orange smiley face.

      I have confirmed the new SR101 works as I took it over my fathers house over the road and it connects - smiley face quickly goes white and the internet can be accessed.


      I am now thinking it could be my line - see stats below, can anyone interpret them please?

      At BT Test Socket:
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1088 1380 0 0 37 0:03:29
      LAN Down 0 0 0 0 0 0:04:47
      WLAN Up 2818 2403 0 6705 943 0:04:27


      Broadband Link Downstream Upstream
      Connection Speed 16384 kbps 413 kbps
      Line Attenuation 20.5 dB 12.9 dB
      Noise Margin 11.0 dB 16.0 dB


      At phone extension where router 'lives':
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 20011 31865 0 1149 108 0:12:28
      LAN Up 34629 23427 0 8018 1846 0:14:32
      WLAN Up 9075 6693 0 224 44 0:14:11
      Broadband Link Downstream Upstream
      Connection Speed 16384 kbps 413 kbps
      Line Attenuation 21.5 dB 13.1 dB
      Noise Margin 10.5 dB 17.6 dB


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    3. #2
      nellisere's Avatar
      nellisere is offline Sky User Member
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      *deleted*
      Last edited by nellisere; 23-07-13 at 11:55 PM. Reason: *Misread post, sorry :(*

    4. #3
      buddbuttocks's Avatar
      buddbuttocks is offline Sky User Member
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      I had this issue when I was playing about with my new Hub before the Fibre engineer arrived. Didn't spend much time investigating it, so I'm not exactly sure why it wouldn't sync on ADSL>

    5. #4
      Scubbie's Avatar
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      It appears that when plugging in the Sky Hub for the first time, it can take up to an hour before it connects for the first time.

      How long have you left it to try to connect?

      Also do ensure that the WAN Setup page is correct.

      http://192.168.0.1/sky_wan_setup.html

      You should ensure that the 'Router Mode' option is set to ADSL Only or Auto. Also the MTU should be set to 1500.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. The Following User Says Thank You to Scubbie For This Useful Post:

      noddy119 (24-08-13)

    7. #5
      buddbuttocks's Avatar
      buddbuttocks is offline Sky User Member
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      Quote Originally Posted by Scubbie View Post
      It appears that when plugging in the Sky Hub for the first time, it can take up to an hour before it connects for the first time.
      I believe this is an authentication delay and nothing to do with being able to sync up. I suspect me having a fibre hub may have had something to do with it, although the WAN mode is on "auto" by default, so I dunno.

    8. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      Quote Originally Posted by buddbuttocks View Post
      I believe this is an authentication delay and nothing to do with being able to sync up. I suspect me having a fibre hub may have had something to do with it, although the WAN mode is on "auto" by default, so I dunno.
      I have the same Hub as you and have no difficulty logging into ADSL. 30-40 secs is typical. This is my last reconnection after using another router.
      Jul 23 17:07:34 syslog: Line 0: xDSL G.994 training
      Jul 23 17:07:51 syslog: Line 0: ADSL G.992 started
      Jul 23 17:07:56 syslog: Line 0: ADSL G.992 channel analysis
      Jul 23 17:08:02 syslog: Line 0: ADSL G.992 message exchange
      Jul 23 17:08:02 syslog: Line 0: ADSL link up, Bearer 0, us=1109, ds=11262
      Jul 23 17:08:10 syslog: PPP LCP UP.
      Jul 23 17:08:10 syslog: WAN link UP.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    9. #7
      noddy119's Avatar
      noddy119 is offline Sky User Member
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      Re: SR101-Z Router won't connect to ADSL but F@ST2504n will

      Hi All

      Sorry for the delay in replying - I have been on holiday

      After giving up on the new hub I gave it one more try and it synched!

      @Scubbie: I had left it overnight before to no avail

      @buddbuttocks: Sky advised that the ADSL (smiley face) would sync (stop flashing and go steady orange) but not go white if it was a blocked mac/authorisation problem.

     

     

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