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    Slower than expected at a lower than expected noise margin, phone not working

    This is a discussion on Slower than expected at a lower than expected noise margin, phone not working within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just recently moved into a new flat, had my Sky connection and phone activated/installed yesterday, but I'm experiencing a low ...

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      WiBu's Avatar
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      Slower than expected at a lower than expected noise margin, phone not working

      Just recently moved into a new flat, had my Sky connection and phone activated/installed yesterday, but I'm experiencing a low noise margin for the speed I'm getting, especially given the decent line attenuation.

      Here are my current stats:

      Broadband Link Downstream Upstream
      Connection Speed 4088 kbps 605 kbps
      Line Attenuation 32.5 dB 20.1 dB
      Noise Margin 6.3 dB 9.9 dB

      I've tried the usual tricks such as trying the test socket, making sure no other devices are plugged into any sockets and switching filters, but this had no effect on the noise margin.

      Additionally, the phone line which was due to be activated yesterday is not working; I have tried plugging it in without a filter, directly into the socket and still nothing.

      I've been on the phone with Sky in regards to the phone, an engineer has been requested to look for any problems at the exchange. What possibility is there that once this is sorted my noise margin would improve?

      Any help/advice appreciated.


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    3. #2
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      Isitme is offline Sky User Moderator
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      Re: Slower than expected at a lower than expected noise margin, phone not working

      If the broadband is working and the phone is not, there is probably only one wire connected. When this is fixed, you broadband figures should improve.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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