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    Router Errors in Log

    This is a discussion on Router Errors in Log within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Does anybody know what all these errors are for? It looks like it's having trouble updating the firmware? This ...

    1. #1
      Ogoshi's Avatar
      Ogoshi is offline Sky User Member
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      Router Errors in Log

      Hi,

      Does anybody know what all these errors are for?

      Router Errors in Log-errors10.jpgRouter Errors in Log-errors20.jpg

      It looks like it's having trouble updating the firmware? This error seems to occur everyday!

      Should I be concerned by any of it?

      Thank you
      Attached Thumbnails Attached Thumbnails Router Errors in Log-errors2.jpg   Router Errors in Log-errors.jpg  


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Router Errors in Log

      What is the current firmware version on your Sagem 2304n?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Ogoshi's Avatar
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      Re: Router Errors in Log

      Hi,

      Firmware version is currently 5.23.1a4N

      I'm not sure whether it's related, but my forwarded ports stop working at various points during the day. Have tried another router, a netgear one (non Sky) and port forwarding stays active 24/7! Really annoying!

    5. #4
      Scubbie's Avatar
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      Re: Router Errors in Log

      That number rings a bell. I believe that it is the same version which was on mine.

      Could someone else with a Sagem 2304n confirm if this is the version that they have please? Whilst mine is in the cupboard, I am not in a position to connect it any more to see if it will download a new version.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: Router Errors in Log

      Not sure if it's any help, but that's the firmware version my 2504n had prior to the new v6_UNI one.

    7. #6
      Scubbie's Avatar
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      Re: Router Errors in Log

      Thank you gymno, of course it is!

      In that case there most definitely IS a newer firmware version available. Just in case though Ogoshi, could you triple check which model you have please?

      Sagem 2304n - smooth grey top, black underside, silver ends
      Sagem 2504N - smooth silver top & ends, black underside

      Next make a note of any personalised settings and also save the 'config' file to your computer using the 'Backup' option in the router's GUI.

      Now click the link below and download the tool to reset the firmware on your router. It will roll it back to an early version (perhaps what you already have) but the router should then find an updated version over the next few nights.

      If it doesn't we can provide a link to a file for you to download and update the router manually to a firmware.

      Download the Sky router recovery tool | Sky Help

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Ogoshi (07-07-13)

    9. #7
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      Re: Router Errors in Log

      Any particular reason you have changed the default address range? It shouldn't but it may be the reason your router is failing to upgrade. Try returning it to factory settings and see if that helps. The 2304N was probably the worst router Sky ever issued.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #8
      Ogoshi's Avatar
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      Re: Router Errors in Log

      Thanks for your help with the recovery tool, I've just run through it and it's rolled it back to 5.14.6.1a4N. I'll see how it goes for the next few days, and hopefully it runs through the upgrade process ok!

      @Isitme I have a couple of servers which were already configured with static IP's in the 192.168.1.x range when I was with another provider/router, so to save changing the few processes they use to communicate with each other it was that little bit easier to keep the same range. If problems persist then I'll do another reset and move over to the 192.168.0.x range - like you say, this shouldn't be a problem in the first place!

      Is the new hub/router a lot better?

    11. #9
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      Re: Router Errors in Log

      Quote Originally Posted by Ogoshi View Post
      Is the new hub/router a lot better?
      Depends which specific router you have.

      If you have the Sagem 2304n (as per your profile) then the WiFi signal will be much stronger and the potential speed will improve too.

      If you have the Sagem 2504N then there is very little difference.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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