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    So what are sky or the powers that be gonna do?

    This is a discussion on So what are sky or the powers that be gonna do? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone, I've been montering all the forums on here with regard to all the troubles everyone is having, having ...

    1. #1
      jeffnation's Avatar
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      So what are sky or the powers that be gonna do?

      Hi everyone, I've been montering all the forums on here with regard to all the troubles everyone is having, having plenty myself. But, thanks to this site I'm learning alot about what to do and how to sort out all the problems, and not getting to frustrated or stressed as much as i would.

      However once Skybb have managed to finally sort out all this mess IS anything gonna be said to apologise to all their customers? Is a national body like Ofcom etc gonna do something to Sky since this launch of bb has been disasterous for so many people.

      Reading comments from some of the poor people who work in the call centres being poorly trained/not given eough knowlege of the product in the first place....sky not testing their site before they went live/ not initially allowing Outlook to connect..only using their email....utter appaling from a company of this stature, do you not think?

      Someone somewhere in the very senior management of skybb needs to be sacked for causing so much unhappiness over the last few months, but I doubt they'll do it.

      Major gripe over!

      Me, I'm just as p***ed off as everybody else..... i've got no passwords, I've had to keep requesting them every other week (8 so far) as they dont turn up or they are just crosses where the password machine cant place numbers in there instead. I'm having to reboot my router 2-3 times a day, I've got unreliable download speeds, got limited email through my freeserve/orange
      account and I wish I hadnt changed, but I have and will wait it out.


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    3. #2
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      In an ideal world Sky would send out a letter apologising to their customers for the service since they launched Broadband, however I really can't see it happening, which is surprising considering their reputation is taking a battering over this.

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      this is the closest to an apology we had so far Message from the Sky Broadband Team
      Last edited by SatDish; 20-10-06 at 08:47 PM. Reason: forgot link
      "To help would be a great adventure"

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      Hi Jeff and welcome to skyuser.co.uk

      Sky have an ideal starting place to keep their customers informed of what is going on here, we have emailed, phoned, pestered, opened a comms channel.

      However Sky have chosen not to participate in our requests, apart from the rather helpful Sky staff here (who spend their own time) to help our members out.




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      I think that the staff who have been writing on this forum to keep all of us informed with info and help should be rewarded by the company somehow. so thank you and keep up the good work, even if you do work for what now seems like a company that doesnt care too much for its customers. New or old.

      I still think there should be some form of investigation into how a company of this size and stature can actually get away with this extremly shoddy launch of bb, and penalties paid by the firm. OR, somebody must be held resposible over this.

      It simply boils down to this: Sky have offered a service which we have paid for which doesnt really work...any product that placed on sale to the public is subject to many trading laws etc. trading law steps in and acts upon this sort of thing, at the end of the day sky have sold the general public a faulty product and they need to be penialised
      Last edited by jeffnation; 21-10-06 at 02:43 PM. Reason: adding new text

     

     

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