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    Unexpected speed drop?

    This is a discussion on Unexpected speed drop? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all. Logged in to my 2504n the other day to find my speed has dropped around 8000 to 5000 ...

    1. #1
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      Unexpected speed drop?

      Hi all. Logged in to my 2504n the other day to find my speed has dropped around 8000 to 5000 kbps, also the attenuation has raised from 40.0db to 51.0db? I rung sky and they logged a fault with openreach but I was wondering what would cause the sudden speed drop?
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      Re: Unexpected speed drop?

      There could be a line fault. Does making a telephone call effect your internet connection? Have you performed a quite line test? When replying could you also post your router stats? They help with the overall picture. If you have it, a copy of your stats prior to the fault occurring could also be useful.

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      Re: Unexpected speed drop?

      the attenuation has raised from 40.0db to 51.0db
      This usually means a line fault or a fault in your set up, maybe a failed filter. Try plugging the router only into your test socket and take your stats. Do it twice with different filters and post the stats. If you don't have a test socket, remove everything you have connected to to phone circuit and plug the router into the test socket.

      TomD


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      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Unexpected speed drop?

      Quote Originally Posted by Isitme View Post
      If you don't have a test socket, remove everything you have connected to to phone circuit and plug the router into the test socket.

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      Re: Unexpected speed drop?

      Tried several filters in the test socket, results are usually the same. I don't have a screen of my old stats sadly, this is what it looks like now.

      Unexpected speed drop?-router.jpg
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      Re: Unexpected speed drop?

      The speed you have now is about what you would expect from the attenuation. If that is from the test socket then it shows there is a fault somewhere on your line. As Seawright says, do a quiet line test, also try a high resistance test by bring up your stats on the screen and making a phone call. If your noise margin increases a lot that indicates an HR fault which is usually esily fixed.




      Quote Originally Posted by seawright View Post
      Not surprised, I meant to say plug into the Master socket.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Unexpected speed drop?

      Well after a month later and several openreach visits to my house I'm still at 5mb. The engineers worked on the ancient pole outside the house which was covered in ivy, sky have ran DLM twice resulting in no change. The main reason for the speed drop in the first place I think is the attenuation raising from 40.0 to 52.0, I wish I knew what the problem actually was!
      XBL: CloudSTRIFE IIx
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