Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4
    Like Tree1Likes
    • 1 Post By Steph2010

    Problems with Speed after Line Fault

    This is a discussion on Problems with Speed after Line Fault within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I recently suffered from a line fault on our BT line that was causing cracking on the phone line. ...

    1. #1
      Steph2010's Avatar
      Steph2010 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Dec 2010
      Location
      Birmingham
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Problems with Speed after Line Fault

      Hi, I recently suffered from a line fault on our BT line that was causing cracking on the phone line. This in turn caused our broadband connection to drop from 19meg to 6meg.

      Last Saturday (11/5) we had a BT Open Reach engineer come out & he found & repaired the fault which turned out to be a damaged wire & since then our phone line has been completely clear.

      Just after the fault was fixed I checked the my sky page & it reported that line testing had been completed last September, So I sent sky customer service an E-mail informing them of the line fault & that it had been repaired & asked if our speeds could be rest to what they had been prior to the fault.

      Anyway I got a reply saying that line testing had started on the 4/5/2013 & would be finished within 10 days. I logged back into my sky & it said that testing had begun on 4/3/2013, After 4 days of no change in line speed & went back into my sky & it had changed to saying that line speed had ended on 13/3/2013 & was reporting the 19meg download, 1.3meg upload speeds I was getting before the line fault.

      Yesterday the my sky page changed again to say that testing had begun on 20/3/2013 & today its changed yet again saying that testing ended on 26/03/2013.


      So since the my sky page has been changing so much has the testing started on my line or not?


      When the line fault hit my speeds dropped to 6143 download, 252 upload. Yesterday they improved slightly to 7082 download, 765 upload. However there nowhere near the 19meg down, 1.2meg upload I was getting a few weeks back before we hit the line fault.


    2. Advertisement
    3. #2
      seawright's Avatar
      seawright is offline Sky User Member
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Jul 2012
      Posts
      3,193
      Thanks
      63
      Thanked 337 Times in 328 Posts

      Re: Problems with Speed after Line Fault

      Log into your router/hub and check the WAN uptime. If less than 24 hours recheck tomorrow morning to see if it is less than now. If the router is resetting in the early hours of the morning especially if there has been another increase in download speed then it is almost certain that DLM has restarted. There is often a time lag before DLM testing is reported in My Sky.

    4. #3
      Steph2010's Avatar
      Steph2010 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Dec 2010
      Location
      Birmingham
      Posts
      30
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Problems with Speed after Line Fault

      WAN uptime is 48:57:08, been no signs of any testing or any further speed rises.

      will have to contact sky tomorrow & see if i can get them to start the testing or something.
      i know the line is capable of a stable 19meg because thats what we were getting for a couple months before we encountered the damaged outdoor cable which caused the line fault & over 3-4 weeks the big speed drop.
      seawright likes this.

    5. #4
      mattan's Avatar
      mattan is offline Sky User Member
      Exchange: SSSWN
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Oct 2012
      Posts
      489
      Thanks
      21
      Thanked 30 Times in 28 Posts

      Re: Problems with Speed after Line Fault

      If you're router is not re-syncing every 24/48hrs, then DLM training won't be running. If this is the case, then call Sky, preferably weekday mornings when they are less busy. Sometimes they'll fob you off if they're busy (personal experience, nothing scientific). If they spend a bit of time doing a line check etc. then it's most likely they're going through the right process.

      As seawright states, it can take a couple of days for MySky to reflect what is happening.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION