Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Poor download speeds

    This is a discussion on Poor download speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I am getting very poor download speeds at present. If I post the router stats will someone advise me ...

    1. #1
      killieminogue's Avatar
      killieminogue is offline Sky User Member
      Exchange: 01475
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      May 2012
      Posts
      3
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Poor download speeds

      Hi,
      I am getting very poor download speeds at present. If I post the router stats will someone advise me on how they can be improved?
      I am on Sky broadband unlimited.

      Router Statistics

      System Up Time: 309:24:11
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 5258647 65886370 0 45145 45145 13:12:48
      LAN 2396972 1060440 0 1669 240 309:24:11
      WLAN 71909084 84353625 0 348972 350666 01:42:04
      ADSL Link Downstream Upstream
      Connection Speed 3067 kbps 413 kbps
      Line Attenuation 35.0db 21.6db
      Noise Margin 10.8db 16.0db
      Poll Interval: (secs)


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Poor download speeds

      It looks like DLM has found a problem with your line and capped the speeds. Your upload is also very low. Can you plug into your test socket using only the ADSL cable supplied by Sky and post your stats from there. Your speed will probably not improve but we are looking for a change in your noise margins.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. The Following User Says Thank You to Isitme For This Useful Post:

      killieminogue (12-05-13)

    5. #3
      Jaheira's Avatar
      Jaheira is offline Sky User Member
      Exchange: Abergavenny
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Apr 2013
      Posts
      111
      Thanks
      1
      Thanked 1 Time in 1 Post

      Re: Poor download speeds

      Sounds very similar to the issue I was experiencing here.

      Could Sky's DLM be the issue here, over zealously capping speeds when no such action is required? Although I think a line issue is more likely, if DLM was indeed the culprit it would cause great confusion as people would automatically assume the problem is with their line or internal arrangements.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION