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    New User speed question

    This is a discussion on New User speed question within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am currently switching from Virgin to Sky Broadband unlimited. I have called Virgin to cancel my services and of ...

    1. #1
      crowdies's Avatar
      crowdies is offline Sky User Member
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      New User speed question

      I am currently switching from Virgin to Sky Broadband unlimited. I have called Virgin to cancel my services and of course they are trying to persuade me to stay! They have tried to scare me saying 4mb download is the most I will be able to achieve with Sky. My Sky letter is estimating between 11.2 and 18mb. Am a little nervous now and not sure what to do! Any advice appreciated. I live in the SS0 post code area. (Southend on sea).


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    3. #2
      gymno's Avatar
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      Re: New User speed question

      Sounds quite naughty of virgin, although they may be going by some old data.

      What does this checker say?
      SkyUser - Sky Broadband Availability and Exchange Checker

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    5. #3
      crowdies's Avatar
      crowdies is offline Sky User Member
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      Re: New User speed question

      Quote Originally Posted by gymno View Post
      Sounds quite naughty of virgin, although they may be going by some old data.

      What does this checker say?
      SkyUser - Sky Broadband Availability and Exchange Checker
      Hi,

      This is all new to me but I had a look and it shows the following:
      Looks like the data is pretty old?

      Exchange: Southend Town BT Code: EASND
      Location: London Road SS0 7BT
      Distance:- Direct: 0.52 mi
      (appx)* By Road: 1.1 mi
      Service Enabled On
      ADSL Enabled: September 30, 2000
      DSL Max Enabled: March 31, 2006
      SDSL Enabled: November 30, 2004
      21CN due: (PSTN) No Info
      21CN WBC: (Broadband) No Info
      Your BT Line Speed Estimation
      Fixed ADSL: 2048 (2 Mb)
      DSL Max: 6500 (6 Mb)
      Please Note: The indicated line speeds are based o

    6. #4
      crowdies's Avatar
      crowdies is offline Sky User Member
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      Re: New User speed question

      Exchange: Southend Town BT Code: EASND
      Location: London Road SS0 7BT
      Distance:- Direct: 0.52 mi
      (appx)* By Road: 1.1 mi
      Service Enabled On
      ADSL Enabled: September 30, 2000
      DSL Max Enabled: March 31, 2006
      SDSL Enabled: November 30, 2004
      21CN due: (PSTN) No Info
      21CN WBC: (Broadband) No Info
      Your BT Line Speed Estimation
      Fixed ADSL: 2048 (2 Mb)
      DSL Max: 6500 (6 Mb)
      Please Note: The indicated line speeds are based o

    7. #5
      Scubbie's Avatar
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      Re: New User speed question

      Good old-fashioned dirty sales tactics to scare you from moving away from VM.

      If Sky have provided you with an estimated connection speed of 11.2-18mb, then this is what you can expect. The only times you will get less than this is when you are first connected (all ADSL connections start at ~4096kbps/605kbps), if there is a line fault or if the BTO data supplied to Sky is flawed.

      The initial connection speed is explained in the literature you will get from Sky. After 3-4 days DLM will start to increase this connection speed and after a short period you'll be having a laugh.

      If VM were to tell me I would only get 4mb from, I would call again and this time ensure that I am recording the call. Considering I had 8mb with ADSL (previous ISP) and 20mb with ADSL2+ (Sky) I have enough hard evidence to be able to report them to Ofcom.

      Of course now I'm on FTTC things are better.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #6
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      Re: New User speed question

      Yeah, i've never heard of a sky estimate being wrong unless there was a fault on the line, which is rare (& would be fixed f.o.c).

      The site i linked to can occasionally be out of date.
      If you have any concerns over the estimate, this site is usually updated regularly & should show a more accurate speed potential:
      ::. Kitz - ADSL line and exchange checker .::

    9. #7
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      Re: New User speed question

      I do agree that actual line faults are not common after an installation. The vast majority would then be repaired, with the few we here about on forums such as this not being resolved.

      The truth is though that there are only a very small number of lines which are not repaired as BTO jacks up the price too much to replace old underground cables, for example, so that no one is interested in forking out the money to do it.

      Most of those sites which claim to provide a speed estimate I tend to ignore. The BT Retail site gives a reasonable estimate which, provided that they have 21CN installed in the exchange, should be similar to Sky's estimate.

      The BT estimate for my line for ADSL2+ is 17mb. I got between 19,000 and 20,100kbps with Sky. Most of the time it was about 19,999kbps.

      @Crowdies: Give consideration to getting yourself a filtered faceplate. If you have no hard-wired extensions this may seem a little pointless but they last a lot longer and work better than the microfilters supplied by any ISP, including Sky.

      Currently the best filtered faceplate to choose from is the VDSL faceplate. It is a little more expensive, but pulls in a little more on the connection speed. Originally designed to work with the FTTC connections, it works well with ADSL too.

      BT vDSL NTE5 Filtered Faceplate|VDSL iPlate

      When you do get connected, post up your stats and we can give you a clearer idea of the potential connection speed which you will actually achieve. We make no secret of it, but there is a tool available on this site which will give you a rough idea:

      SkyUser - Potential ADSL2 Line Speed Checker & Calculator

      As for the Sky Hub SR101, depending on your needs and interest, we have a range of guides designed to help you set it up available too. These are available here:

      Sky Hub SR101

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #8
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      Re: New User speed question

      Maybe they are hoping you'll notice the speed capped at 4mb when you get connected (because that's what you will have for the first day or 2) and quickly decide to cancel and move back to VM.

    11. #9
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      Re: New User speed question

      Quote Originally Posted by Scubbie View Post

      If VM were to tell me I would only get 4mb from, I would call again and this time ensure that I am recording the call. Considering I had 8mb with ADSL (previous ISP) and 20mb with ADSL2+ (Sky) I have enough hard evidence to be able to report them to Ofcom.

      Of course now I'm on FTTC things are better.

      EE sent me a letter stating something like they could beat the 6.5Mbit/s I was getting and offering me 40Mbit/s

      Wish I'd have kept it and taken it up with the ASA considering it was wrong on so many points.

      1) 6.5Mbit/s was the estimate for ADSL1 but the line could manage 7.6Mbit/s interleaved 8Mbit/s fastpath on ADSL1 (I've had it previously at this address)

      2) The exchange is ADSL2+ enabled for pretty much all providers as it's a major exchange and I used to get between 20 - 23Mbit/s on Sky and BE (Used to have 2 lines)

      3) I'm on SFUP getting 80Mbit/s so actually instead of being 8x faster they're actually half the speed on the downstream.

      Basically they're deliberately misestimating using the ADSL1 data

    12. #10
      Scubbie's Avatar
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      Re: New User speed question

      Deliberate or not, it is mis-selling and if a few complaints were logged with Ofcom, any firm doing this would soon end up being fined heavily and shamed in public.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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