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    sky broadband unlimited 0.5mb download speed help needed

    This is a discussion on sky broadband unlimited 0.5mb download speed help needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, just wondering if anyone can help us out. My brother has sky broadband unlimited and is only getting 0.5mb ...

    1. #1
      jm199's Avatar
      jm199 is offline Sky User Member
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      sky broadband unlimited 0.5mb download speed help needed

      Hi, just wondering if anyone can help us out.

      My brother has sky broadband unlimited and is only getting 0.5mb download speed, we have tried all the usual trouble shooting and even changed the router with still the same result. the strange thing is my parents live 5 doors up the street and average 7mb download and I live 9 doors up the same street and also average 7mb download speed.

      Connection setup is :- Filter into BT box on wall - router cable into filter/router - telephone/sky box into router telephone input. (My setup is the same and my parents)

      Any help will be greatly appreciated, sky have tested the line and said all is ok and he should be receiving up to 9mb download speed. They are sending an engineer out and have said if internal setup is incorrect he will be charged for the call out.

      Cheers,

      John


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: sky broadband unlimited 0.5mb download speed help needed

      We need the stats from the router to make any comments. How to get your Sky Router statistics

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      jm199's Avatar
      jm199 is offline Sky User Member
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      Re: sky broadband unlimited 0.5mb download speed help needed

      These are the stats :-


      System Up Time: 05:49:50

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1562 1884 0 23 184 02:54:46
      LAN 100M/Full 3539 0 0 37 0 05:49:45
      WLAN 11M/54M 16183 14934 0 728 109 05:49:33

      ADSL Link Downstream Upstream
      Connection Speed 638 kbps 797 kbps
      Line Attenuation 62 db 43 db
      Noise Margin 7 db 7 db

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: sky broadband unlimited 0.5mb download speed help needed

      Looking at these either there is a line fault or it is a very long line. Can you now plug directly into the Test socket using only the ADSL cable supplied by Sky and post the stats from there?

      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      jm199's Avatar
      jm199 is offline Sky User Member
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      Re: sky broadband unlimited 0.5mb download speed help needed

      Stats plugged into test socket with sky router cable only :-

      System Up Time: 06:30:36
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2873 3359 0 1544 11632 00:04:59
      LAN 100M/Full 4819 0 0 45 0 06:30:31
      WLAN 11M/54M 27204 25503 0 1110 173 06:30:19
      ADSL Link Downstream Upstream
      Connection Speed 320 kbps 797 kbps
      Line Attenuation 62 db 43 db
      Noise Margin 7 db 8 db

    7. #6
      jm199's Avatar
      jm199 is offline Sky User Member
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      Re: sky broadband unlimited 0.5mb download speed help needed

      stats for test socket and sky router cable only

      System Up Time:
      06:30:36
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2873 3359 0 1544 11632 00:04:59
      LAN 100M/Full 4819 0 0 45 0 06:30:31
      WLAN 11M/54M 27204 25503 0 1110 173 06:30:19
      ADSL Link Downstream Upstream
      Connection Speed 320 kbps 797 kbps
      Line Attenuation 62 db 43 db
      Noise Margin 7 db 8 db

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: sky broadband unlimited 0.5mb download speed help needed

      There is something seriously wrong with the connection. As a final check can you go here SamKnows - Broadband Availability Mapping put in the post code of your house then click on it when the map appears, This will show how far you are from the exchange.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      jm199's Avatar
      jm199 is offline Sky User Member
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      Re: sky broadband unlimited 0.5mb download speed help needed

      Quote Originally Posted by Isitme View Post
      There is something seriously wrong with the connection. As a final check can you go here SamKnows - Broadband Availability Mapping put in the post code of your house then click on it when the map appears, This will show how far you are from the exchange.

      He is 1561m away from the exchange.

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: sky broadband unlimited 0.5mb download speed help needed

      That will be as the crow flies, but even allowing another 50% for line length, it does confirm there is a fault somewhere. The fact that you are getting this result from the Test socket means the problem is outwith the property, so there is no chance of you being charged. Is there any noise on your voice line, dial 1 digit and listen.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      jm199's Avatar
      jm199 is offline Sky User Member
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      Re: sky broadband unlimited 0.5mb download speed help needed

      sorry for the late reply,

      Did the 1 digit test and no sound is present. Really appreciate the help so far.

     

     
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