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    Compensation

    This is a discussion on Compensation within the Sky Broadband help forums, part of the Sky Broadband help and support category; Does anybody know what we can do about recieving compensation for the delays/inconvenience/costs incurred so far? Yy activation date was ...

    1. #1
      thewarden's Avatar
      thewarden is offline Sky User Member
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      Compensation

      Does anybody know what we can do about recieving compensation for the delays/inconvenience/costs incurred so far?

      Yy activation date was over three weeks ago and have had to go back to dial up at 14.99 per month until this is resolved. Considering I was promised free broadband, I dont think I should be the one that pays...


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    3. #2
      skonz's Avatar
      skonz is offline Sky User Member
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      I was in the same situation as you thewarden!

      I was told I would be compensated for the dialup calls and calls to sky cs everyday. I havent heard of received nothing from them yet. Remember to use the freephone number to call them which is on the forum. You can either wait for them to get back to you, write it words or give them a call.

      Hope this helps.
      Currently unemployed - any jobs going anyone!

    4. #3
      pigsick's Avatar
      pigsick is offline Sky User Member
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      We are over 2 weeks late for our activation (we have now been promised that BT will be activating us on or before the 25th (yeah, right!)).

      Initially we complained to customer service a few days after our initial activation date and were almost straight away offered a months subscription for free (thats our 37 sky tv substription by the way), and now more recently after a full on spleen venting and a threat to cancel our broadband, tv and sky talk package because of their pathetic customer service, we have been offered a 25% reduction on our 37 tv package for 12 months!

      This all adds up to compensation totalling around 140 which we are more than happy with, however we still don't have any broadband and still have to ring constantly to find out if they are doing anything about it or not. Any amount of compensation is not going to stop me ringing them and making my feelings known when they miss another deadline or lie to me yet again.

      My advice would be to make your feelings known in a calm but firm tone, if you need to repeat your whole sorry story time and time again, do so, and if all else fails threaten to cancel all of you sky services.

      Good luck.

    5. #4
      skonz's Avatar
      skonz is offline Sky User Member
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      My calls to sky were an outstanding 80!! Not pleased.
      Currently unemployed - any jobs going anyone!

    6. #5
      Hoagie's Avatar
      Hoagie is offline Sky User Member
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      I would beware of offers of some tv package free for X months. I'd expect that after the X months you'd be on full price and tied in for 12 months to something you never really wanted anyway.

      I have no experience or anything to base this on, it's just a hunch.

    7. #6
      The Doctor's Avatar
      The Doctor is offline Skyuser Member
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      dear god skonz you where on the phone to them for 100 hours and always at peak times?

    8. #7
      Alan b's Avatar
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      @ skonz - You do know that is/was a free phone number you could have used.

    9. #8
      KILL BILL's Avatar
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      i refuse now to dial that 0870 number - always the 0800 number - even then i have to wait 30 mins wwhich would have cost me 5 on the other number

    10. #9
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      I asked for the Sky movie pack to be added to my family pack for free.

      Sky added movie pack to my account and gave it to me for half price for 3 months.
      So my bill was 21 a month, now is 37 divide into half = 18.50
      So I received 55 compensation from SKY...........

      Also the last 2 or 3 times I have called Sky via the 08705 number I have been connected with someone straight away...
      Last edited by loudhouse; 20-10-06 at 04:28 PM.

    11. #10
      MattB's Avatar
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      I've been waiting for a BB connection for a month now - have complained to James Murdoch.

      They're looking into it now and have already given me 30 in my subscription account (not sure if that's for TV or towards my BB account).

      Well, that's a good start anyway!

     

     

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