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Do I jump or not????
This is a discussion on Do I jump or not???? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm coming to the end of my 12 month min contract with my current ISP. They need at least 30 ...
- 19-10-06, 12:00 AM #1
Do I jump or not????
I'm coming to the end of my 12 month min contract with my current ISP. They need at least 30 days notice to quit so if I notify them now it will give them 34 days.
What I would love to happen is for the Sky BB to be set up and activated during the time I have left at my current ISP (before 22nd Dec)
Looking at the posts here it would seem that many are still having problems even though it's 'been a while' now.
The incentive to join Sky BB now is the saving af £13/month and I'm even prepared to pay my ISP for the last month even if Sky BB is up and running rather than lose my service.
My exchange is LLU'd and I will be taking the Mid package as I'm too far from the exchange for more then 8meg.
Any advise would be appreciated 'cause if I muck this up then the 'others' will want to lynch me!
- 19-10-06, 12:52 AM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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If I had the chance to sign up I would. People are always more vocal when they have problems, thats the way of the net
If you join and you don't like it or are messed around, you have 8 days to cancel once connected.
Sky aint perfect, but there are more ISP's who just don't care and do the same. Its not always the ISP's fault, a lot of it is down to BT.
Try it you know you want to Save some money!
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- 19-10-06, 07:36 AM #3
I'm sure I heard somewhere that half a million people signed up for sky. That must make the people on here having trouble a pretty insignificant minority.
- 19-10-06, 07:43 AM #4
I think it must be very difficult to keep that in perspective though, when you are one of those affected, and people can really only give advice from their own experience. My sign up went well, had the router before activated and I was activated on the given day.
If it is good, it is very good, if it goes wrong at moment it can go very wrong. I do think though that these people are in the minority and the nature of peeople is they are far more likeley find this site and post if they are having problems.
Skys biggest problems at the moment seem to be communication, both internal and to the customer and their procedures like any new operation need reviewing in light of the feedback from those recieving problems.
- 19-10-06, 11:10 AM #5
May be a good idea to have a dial up account as back up just incase it goes wrong, especially when you have other people relying on your decision.
- 19-10-06, 11:34 AM #6
On second thoughts...
If it's true about there being 500,000 people who applied for sky and my ticket number for a callback is 128,XXX then that's just over 25% of all connections that have gone wrong so far.
- 19-10-06, 11:37 AM #7
Not if you include anyone who had had more than one call back. I know there are several on here.
- 19-10-06, 11:50 AM #8
- 19-10-06, 03:09 PM #9
Never mind, It was a good plan!
- 19-10-06, 11:04 PM #10
Well I've gone and done it.
Thanks for the replies.......
Sent off my notice of cancellation this evening and to request a MAC.
I did have a letter from Sky with a BAND No. on it but that was a while ago so I guess that's 'timed out' now?
Can I sort out 'getting connected' over the phone when I get my MAC or do I have to play some silly delay tactic game?