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    • 1 Post By ChromeDome

    Drop Outs

    This is a discussion on Drop Outs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have the new hub (SR101) & i'm getting constant drop outs....internet light goes off & then starts flashing ...

    1. #1
      ChromeDome's Avatar
      ChromeDome is offline Sky User Member
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      Drop Outs

      Hi,
      I have the new hub (SR101) & i'm getting constant drop outs....internet light goes off & then starts flashing amber & then solid amber,back to normal again.(happened twice this morning)
      Now where do i start...With Sky or BT?
      When up & running i normally get good speeds

      Any help would be grateful

      Ian


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    3. #2
      Scubbie's Avatar
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      Re: Drop Outs

      Some simple questions initially for you:

      Which version of the firmware is on the Sky Hub please? http://192.168.0.1/sky_router_status.html

      The current version being rolled out is: 1.15j.2639.R

      Do you have any noise on your line? To check this out, plug a corded telephone into the Test Socket ( Sky User - How to test your Master Socket ), dial '1' and listen for any noise. Ideally it should be totally silent, but it is acceptable to hear a little background hiss and perhaps a high pitched noise like a fax machine.

      If you have any noise on the line, such as clicking or loud hissing, then you have a potential line fault. You should call your line provider (whom ever you pay the line rental to).

      Another potential problem would be indicated when someone calls out or calls in on the telephone. Again if this is the issue, then you should call your line provider.

      Let us know whether any of the above has identified a potential cause or not. Could you also post your router's connection stats please:

      How To Get Your Sky Hub SR101 Router Statistics

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      ChromeDome's Avatar
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      Re: Drop Outs

      Hi,
      Thanks for your time.
      Firmware : 1.15j.2639.R
      I dont have a corded phone to check just a cordless one with a base station....will have to try & borrow one.
      Router Stats:
      Broadband Link Downstream Upstream
      Connection Speed 13305 kbps 1024 kbps
      Line Attenuation 28.5 dB 15.1 dB
      Noise Margin 6.9 dB 8.8 dB

      Hope this helps

      Ian

    5. #4
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      Re: Drop Outs

      Where were those stats taken from? i.e. Master socket, Test socket or an extension?

      Also it will be important to confirm the line quality too.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: Drop Outs

      Hi,
      I one have one socket so the master one,but not the test socket. I will do another using that one.
      Scubbie likes this.

    7. #6
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      Re: Drop Outs

      Ok,in the test socket
      Broadband Link Downstream Upstream
      Connection Speed 13305 kbps 1012 kbps
      Line Attenuation 28.5 dB 15.1 dB
      Noise Margin 7.8 dB 7.7 dB

    8. #7
      Scubbie's Avatar
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      Re: Drop Outs

      On the face of it no immediate difference, although looking more deeply, the Noise Margin on the download side has risen, indicating that perhaps the Faceplate has deteriorated.

      Let us know about the quiet line test first, but i thing that you would benefit from replacing the faceplate or fitting a filtered faceplate.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Drop Outs

      ok,i will get a corded phone & do a silence test & get back to you.

      Thanks again

    10. #9
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      Re: Drop Outs

      Hi Scubbie,
      I have now 'borrowed' a phone from work & done a quiet line test,all seems well on the line.
      I am still having dropped connections & my speeds are down aswell......

      - - - Updated - - -



      my latest speed test results

    11. #10
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      Re: Drop Outs

      Hmmm... I'm a little puzzled.

      There is another potential source of a problem. It is known as REIN. Could you read this article and use a suitable radio to see if you can locate a potential source for the drop outs you are getting:

      ::. Kitz - REIN .::

      If REIN is the problem it can come from a wide range of electrical devices. In the past the following (and more) have all been linked: old TV in neighbour's house some distance away; street lamps; traffic lights; mobile charger; DECT phone; microwave oven; AMP.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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